Assistant Manager

Tenpin Ltd; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading entertainment venue in Gloucester is seeking an Assistant Manager to ensure exceptional customer experiences. This role requires strong leadership and a passion for hospitality. Key responsibilities include operational management and team development. Ideal candidates should have prior management experience in leisure or retail. The company offers competitive benefits, including a bonus scheme and extensive holiday entitlement.

Benefits

Industry leading bonus scheme

Enhanced holiday entitlement – 33 days per annum

Free bowling for family & friends

Free food when working 6 hours or more

Employee Assistance Programme

Qualifications

• Minimum of 1 year’s experience in a management role, ideally within leisure, hospitality, or retail.
• Experience in leading and developing large teams.
• Passionate about delivering exceptional customer service.

Responsibilities

• Responsible for the operational management of the centre.
• Strive for excellent customer service delivery.
• Lead the team effectively and support company strategy.

Skills

Customer service

Team leadership

Operational management

Job description

About Tenpin

We love to entertain! It's in our DNA! And it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars, cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in.

Why not come and help us entertain?

Role Overview

As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us. The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

Responsibilities

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example, ensuring everyone works together effectively
• Support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets and KPI's
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

Qualifications

• Have a minimum of 1 year’s experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm and patience
• Be ambitious and want to progress

Benefits

• Industry leading bonus scheme
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 4 × annual salary
• A day off for your birthday
• Long Service Awards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.