Assistant Manager

Glasgow Life; Glasgow; On-site; GBP 35,000 - 36,000; Full time

Job summary

A prominent community-focused organization in Glasgow is seeking an Assistant Manager to oversee venue operations. Responsibilities include ensuring a high standard of health and safety compliance, driving sales, and enhancing customer experience. The ideal candidate should have prior managerial experience, proven leadership abilities, and a strong customer service orientation. This position offers a competitive salary of £16.98 per hour and numerous holiday and pension benefits.

Benefits

30 days holiday and 6.5 public holidays

Local Government Pension Scheme

Employee Assistance Programme

Colleague discounts

Support for learning and development

Qualifications

• Previous experience in a managerial or supervisory role.
• Evidence of effective leadership, including staff management.
• Strong customer focus and effective service delivery.

Responsibilities

• Oversee the daily operations of the venue ensuring compliance.
• Drive footfall and financial performance to meet sales targets.
• Engage directly with customers to resolve queries and complaints.

Skills

Leadership in management

Customer service enhancement

Ability to work on own initiative

Job description

What you need to know

Hours: 35 hours per week, worked over 5 days out of 7. Depending on the venue, weekday shifts can start as early as 5:45am and finish as late as 10:30pm, with weekend shifts running between 8am and 8pm. Rotas usually follow a three-week cycle, giving you plenty of notice of your working hours.

Contract type

Permanent

Pay details

The listed salary is for a full-time role. If you’re applying for a part-time or bank job, we will calculate your pay on a pro-rata basis. The hourly rate is £16.98 per hour.

Location

City-wide, with your main base discussed at interview.

What you’ll do

As an Assistant Manager, you’ll be a part of an established team, reporting to the Assistant Cluster Manager. You’ll play an essential role in ensuring the smooth, safe, and efficient operation of our wet side and Glasgow Club venues while driving income, sales and delivering excellent customer service. Your work will make a visible and lasting difference by:

Leading and supporting your team to deliver high standards across all areas of the venue, including swimming pools, fitness facilities, and events.

Managing day-to-day operations, from health & safety compliance to shift rotas and staff performance, ensuring the venue runs safely and efficiently.

Driving footfall and financial performance by achieving sales targets, monitoring income, and ensuring the venue is presented to the highest standards.

Planning and delivering events, activities, and programmes that engage the community and enhance the customer experience.

Working with colleagues, stakeholders, and customers to continually improve facilities and services.

Engaging directly with customers, resolving queries and complaints, and maintaining excellent customer service standards.

In this role, you’ll be instrumental in helping people get active, supporting our communities, and making sure every aspect of the venue runs seamlessly.

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

We’re looking for:

• Previous experience in managerial/supervisory role
• Evidence of effective leadership, including responsibility for staff management
• Evidence of customer focus, demonstrating delivery of effective customer services
• Ability to work on own initiative
• Membership of PVG Group will be required

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

We support you to live a great life. Inside and outside of work. Some of our benefits include:

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.

Fancy a bit more time off? You can buy extra holiday too!

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates

The closing date for this job is 11:59pm on 18 January 2026. Interviews are provisionally scheduled for week commencing 26 January 2026.

Who We Are

Our Sports service gets Glasgow moving! From Glasgow Club gyms to Walking Football and Learn to Swim programmes we help people of all ages and abilities to get active. Supporting a healthier, happier, connected city.

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds.

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff.

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.