Assistant Manager

Hope House; England; On-site; GBP 10,000; Part time

Job summary

A charity organization in Chester seeks an Assistant Shop Manager to join their team on a part-time basis (15 hours/week). The role involves customer service, stock management, and supporting the shop's leadership. Candidates should have retail experience and previous management or supervisory roles. A competitive salary of £9,908 per annum (Pro Rata) is offered, along with generous benefits including annual leave and well-being services.

Benefits

Generous annual leave entitlement

Organisational pension scheme

Cycle to Work Scheme

Wellbeing services including staff counselling

Flexible working arrangements

Blue Light Card and Staff rewards programme

Qualifications

• Confident, first-class organiser with retail experience.
• Previous management or supervisory experience.

Responsibilities

• Provide excellent customer service and meet sales targets.
• Execute sales floor displays to a high standard.
• Generate and prepare stock for the shop.
• Support the Manager in leading the shop and managing staff.
• Maintain efficient stock processing systems.

Skills

Retail experience

Management or supervisory experience

Organizational skills

Job description

About the Role

Hope House has a unique opportunity available for an Assistant Shop Manager to join the team in our Chester shop.

You will join us on a permanent basis, working part‑time 15 hours per week. A standard working week includes a Saturday or Sunday and either one full weekday or two weekday half‑days.

In return, our Assistant Shop Manager will receive a competitive rate of £9,908 per annum (Pro Rata).

Hope House Children's Hospices is a charity that gives every local child with a life‑threatening condition and their family access to professional care and improves their quality of life from the point of diagnosis.

Key Responsibilities

• Provide excellent customer service and meet sales targets.
• Execute sales floor displays to a high standard.
• Generate and prepare stock for the shop.
• Support the Manager in the leadership of the shop, managing staff and volunteers to meet commercial targets.
• Maintain relationships internally and externally for stock generation.
• Maintain efficient stock processing systems, ensuring that stock levels are sufficient and fluid.
• Receive, locate, store, and transfer new goods correctly and maintain accurate inventory.
• Ensure Gift Aid is captured at every opportunity to optimise revenue from donations.
• Work with the Cyber till EPOS system and observe all cash handling and recording procedures, daily banking, weekly return forms and other required recordings, ensuring compliance with company policies, procedures and health & safety regulations.

Qualifications & Experience

• Confident, first‑class organiser with retail experience.
• Previous management or supervisory experience.

Compensation and Benefits

• Competitive annual remuneration: £9,908 per annum (Pro Rata) paid 15 hours per week.
• Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments.
• Organisational pension scheme.
• Blue Light Card and Staff rewards programme.
• Cycle to Work Scheme.
• Wellbeing services including staff counselling.
• Flexible working arrangements.
• Great development opportunities.

Disability and Equality

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create reflect our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.

We are a Disability Confident employer and will offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job.

We appreciate that, in certain recruitment situations such as high‑volume, seasonal and high‑peak times, we may need to limit the number of interviews offered to disabled and non‑disabled people, but we remain committed to ensuring equal opportunities for all.