Assistant Manager

Mulberry; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A renowned British lifestyle brand in London is seeking a People and Experience Leader to foster a high-performing team and ensure exceptional customer experiences. The role requires inspiring leadership and a commitment to sustainability and diversity. Ideal candidates have a passion for fashion and experience in leading teams, preferably in luxury sectors. Competitive salary and various perks are offered.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount

Extra day off for birthday

Pension Contributions & Life Assurance

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

• Experienced Leader, preferably in luxury fashion, but not essential.
• Passionate about fashion.

Responsibilities

• Partner with Store Leader to develop the best team.
• Create a high-performing team where diversity is embraced.
• Deliver an engaging customer experience.
• Lead operational excellence.
• Incorporate environmentally responsible practices.

Skills

Inspiring

Engaging

Agile

Perceptive

Leadership experience

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

Overview

What we need from you:

Responsibilities

• You will partner with your Store Leader to develop the best team.
• You will support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
• You will always be customer focused.
• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
• You will collaborate with your Store Leader to be commercial.
• You will continually demonstrate a commitment to driving your business.
• You will collaborate and build key relationships to accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
• You will be environmentally conscious.
• As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses 'Five C\'s' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
• You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

You are

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

What we will do for you

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].