Assistant Manager

Butcombe Pubs & Inns; Cheltenham; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hospitality company in Cheltenham is seeking an Assistant Manager to lead their front-of-house team. You will deliver exceptional customer service and ensure smooth venue operations. The ideal candidate has strong leadership skills and a passion for hospitality. This role offers a dynamic environment and the opportunity for career progression.

Benefits

Flexible Hours

Access to discounts with major retailers

Training & Development opportunities

Extra Holiday for Your Birthday

Team Perks including discounts

Qualifications

• Experience in a front-of-house role, ideally in hospitality.
• Strong leadership skills and ability to manage a team.
• Passionate about delivering outstanding customer service.

Responsibilities

• Lead front-of-house operations and support the smooth running of the venue.
• Deliver exceptional customer service and guest experiences.
• Manage and develop the front-of-house team.

Skills

Customer service

Leadership

Team management

Job description

Overview

Join Our Front-of-House Team at Butcombe Pubs & Inns: Bring Passion and Excellence to Exceptional Guest Experiences! At Butcombe Pubs & Inns, we’re all about great food, great service, and creating lasting memories. As part of our front-of-house team, you’ll be at the heart of a dynamic, fast-paced environment, ensuring every guest has an unforgettable experience. Whether you’re greeting guests with a smile or serving up delicious food, Butcombe is the place to thrive and make your mark in hospitality.

We’re looking for a dynamic Assistant Manager to help lead our team, deliver exceptional customer service, and support the smooth running of our venue. If you’re a people-focused leader with a flair for creating unforgettable guest experiences, we want to hear from you! We’re looking for passionate, customer-focused individuals who thrive in a busy environment and take pride in delivering exceptional service. If you’re ready to take your career to the next level and want to be part of a team that celebrates great food, great company, and great service, we want to hear from you!

Located just outside Cheltenham in the village of Prestbury, the newly refurbished Royal Oak is a historic 16th century pub, full of traditional charm and original features, and the closest pub to Cheltenham Racecourse. Expect log fires, a cosy dining room, dog-friendly snug bar and spacious beer garden, with delicious, seasonal pub food on the menu and award-winning craft beer and real ale behind the bar. Our private function room ‘The Pavilion’ is available to hire for all kinds of special occasions and events, from birthdays and weddings, to community meetings and corporate away-days.

Responsibilities

• Lead front-of-house operations and support the smooth running of the venue.
• Deliver exceptional customer service and guest experiences.
• Manage and develop the front-of-house team; promote a positive, high-performance culture.

What’s in it for you?

• Flexible Hours: We understand the need for work/life balance and offer flexibility to suit your lifestyle.
• Award-Winning Business: Join a company recognised at the National Publican Awards and the National Innovation in Training Awards.
• Benefits Bar: Access discounts and cashback with major retailers, holidays, groceries, and more.
• Length of Service Awards: Celebrate milestones with exciting rewards for your dedication.
• Extra Holiday for Your Birthday: Enjoy an additional day off to celebrate your special day.
• Holiday Purchase Scheme: Buy extra holiday days to suit your needs.
• Diverse Experience: Work in a variety of stunning locations, gaining exposure to different menus and environments.
• Training & Development: Benefit from bespoke training plans and career progression support.
• Learning & Development: Access a wide range of industry courses and personal growth opportunities.
• Team Perks: Enjoy team parties, a 30% discount at all Butcombe Pubs & Inns (50% off food on shift), and exclusive rewards.
• Wellbeing Support: We’re ambassadors for the Burnt Chef Project, supporting mental health, and offer 24/7 Employee Assistance.

There’s a place for you at Butcombe Pubs & Inns. Together, we’ll create exceptional experiences and unforgettable memories for our guests. Apply Today and Join the Butcombe Family!