Assistant Manager

Optical Express Westfield Limited; Cardiff; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading private eye care provider in Cardiff is seeking an ambitious Assistant Manager to join their team. This role involves leading a diverse group of Patient Advisors to ensure outstanding patient outcomes while developing skills and managing clinic operations. The ideal candidate will have retail or healthcare experience, a customer-centric approach, and strong leadership skills. The position offers a competitive salary, ongoing training, and various employee benefits, including discounts on eye care services.

Benefits

Competitive salary with bonus potential

Free Laser Eye Surgery discounts

Generous family & friends discount

Modern working environment

Ongoing training opportunities

Workplace Pension Scheme

Qualifications

• Experience leading a diverse team in retail or clinical settings.
• Ability to develop a multi-disciplinary team.
• Hands-on approach with customer service excellence.

Responsibilities

• Lead Patient Advisors to achieve optimal patient outcomes.
• Ensure colleagues have the necessary support for skill development.
• Manage clinic workload and diary scheduling.
• Deputise for Clinic Manager as needed.

Skills

Team leadership

Customer-centric approach

Excellent communication skills

Knowledge of Optical or Aesthetics

Job description

Assistant Manager

Location: Cardiff

Hours: 40 hours per week

Salary: £32-34,000, plus benefits

As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Cardiff clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.

Responsibilities

• Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
• Ensuring that all colleagues have the right support in place to excel and develop their skills
• Effectively manage the clinic workload, and ensuring diaries are managed in advance
• Deputise for Clinic Manager
• Managing the workload for dual brands operating in the clinic

Qualifications

• Leading a diverse team, preferably within a retail or clinical setting
• Hands‑on and customer‑centric approach
• Delivery against recognised industry standards
• Developing a multi‑disciplinary team to meet the levels of service and activity expectations
• Leadership with incidents, safeguarding, referrals and complaints
• Monitoring SLA's and escalation as required
• Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
• Maintaining relationships with the senior leadership team
• Confidence and integrity to operate with the utmost discretion
• Excellent communication and presentation skills
• Knowledge of Optical or Aesthetics would be beneficial

Benefits

• Competitive salary with excellent bonus potential
• Free Laser Eye and Intraocular Lens Surgery Discounts on prescription eyewear and sunglasses
• Generous Optical Express family & friends discount
• Modern working environment
• On‑going training and development opportunities
• Workplace Pension Scheme

Please apply now by uploading your CV.

Optical Express is an equal opportunities employer.