Assistant Manager

Optical Express Group; Cardiff; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading vision care provider is looking for an Assistant Manager in Cardiff. This role involves leading a team of Patient Advisors to deliver exceptional patient care while managing clinic workflows. The ideal candidate should have retail or healthcare experience, excellent communication skills, and a customer-centric approach. In addition to a competitive salary, the position offers ongoing training and various employee benefits, making it a great opportunity for career growth.

Benefits

Competitive salary

Free Laser Eye Surgery

Discounts on eyewear

Ongoing training

Workplace Pension Scheme

Qualifications

• Experience leading a diverse team in retail or clinical settings.
• Hands-on and customer-centric approach required.
• Knowledge of Optical or Aesthetics beneficial.

Responsibilities

• Lead a team of Patient Advisors for optimal patient outcomes.
• Manage clinic workload and diaries effectively.
• Deputise for Clinic Manager as necessary.

Skills

Leadership

Customer-centric approach

Excellent communication

Job description

Title: Assistant Manager
Location: Cardiff
Hours: 40 hours per week
Salary: £32-34,000, plus benefits

As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Cardiff clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.

You will be responsible for setting and maintaining world class standards throughout the clinic.

The main aspects of the role –

• Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
• Ensuring that all colleagues have the right support in place to excel and develop their skills
• Effectively manage the clinic workload, and ensuring diaries are managed in advance
• Deputise for Clinic Manager
• Managing the workload for dual brands operating in the clinic

The successful candidate will have experience of –

• Leading a diverse team, preferably within a retail or clinical setting
• Hands‑on and customer‑centric approach
• Delivery against recognised industry standards
• Developing a multi‑disciplinary team to meet the levels of service and activity expectations
• Leadership with incidents, safeguarding, referrals and complaints
• Monitoring SLA’s and escalation as required
• Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
• Maintaining relationships with the senior leadership team
• Confidence and integrity to operate with the utmost discretion
• Excellent communication and presentation skill
• Knowledge of Optical or Aesthetics would be beneficial.

What’s in it for you?

• Competitive salary with excellent bonus potential
• Free Laser Eye and Intraocular Lens Surgery
• Discounts on prescription eyewear and sunglasses
• Generous Optical Express family & friends discount
• Modern working environment
• On‑going training and development opportunities
• Workplace Pension Scheme

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.