Assistant Manager

Halfords; Burton on the Wolds; On-site; GBP 27,000 - 34,000; Full time

Job summary

A leading automotive service company in Burton on the Wolds seeks an Assistant Manager to support the Centre Manager. This role involves hands-on workshop work, assisting technicians, and focusing on customer satisfaction. Ideal candidates will have strong technical knowledge and leadership skills. Benefits include competitive salary, uncapped bonuses, employee discounts, and health coverage. Join us to be part of a rapidly growing business with a focus on customer service and employee development.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on various products

Opportunity to buy a Trade Price Bike

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven ability to deliver high levels of customer satisfaction.
• Experience in coaching and developing colleagues.
• Strong technical/mechanical knowledge based on relevant qualifications.
• Solid understanding of workshop operations and diagnostics.
• Experience maintaining compliance with Health & Safety standards.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• IT proficient and willing to learn in-house systems.

Responsibilities

• Work alongside the workshop and Centre Manager.
• Assist technicians and support daily sales and customer service.
• Drive profitability through effective management.
• Focus on the customers' journey.

Skills

Customer satisfaction management

Coaching and training colleagues

Technical/mechanical knowledge

Workshop operations understanding

Health & Safety compliance

Excellent communication skills

Organizational skills

IT proficiency

Full driving licence

Education

Level 2 or Level 3 qualification in Light Vehicle Maintenance

Tools

Personal tools for workshop

Job description

Ready for the next step in management with the UK's largest automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme. As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey.

Responsibilities

Work alongside the workshop and the Centre Manager, balancing time between hands‑on workshop work, assisting technicians, and supporting daily sales and customer service.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues on the spot
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in‑house systems
• Strong organisational and time‑management skills
• Full, valid driving licence

Compensation

£27,936 - £33,100 per annum
Average uncapped bonus of £7,100 per year
5 days a week
Earn extra with our refer a friend scheme

Benefits

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access – 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• Hybrid training plus the ATA & MOT Tester Qualifications

About Halfords

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.