Assistant Housing Officer

Plymouth Community Homes; Plymouth; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading social housing association in Plymouth seeks an enthusiastic individual to support the Housing Officer in providing high-quality estate management services. This role involves visiting customers in their homes, understanding their needs, and ensuring a positive community experience. The ideal candidate will have administrative experience, a strong understanding of social housing, and the ability to work in a busy environment. Flexible working options and a robust benefits package are included, making this a great opportunity for those who care about community impact.

Benefits

Flexible working opportunities

Excellent pension scheme

Free onsite gym

Volunteer work opportunities

Annual leave of up to 30 days

Free Employee Assistance programme

Annual flu vaccination

Cycle to Work scheme

Engaging workplace events

Proximity to local amenities

Qualifications

• Experience in a customer-focused environment.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Support the Housing Officer in estate management.
• Visit customers to ensure their needs are met.
• Engage with residents and prioritize their views.

Skills

Understanding of social housing

Administrative experience

Positive attitude

Job description

About the role

Want a role where you can make a real, visible difference to local communities?

You’ll play an important part in supporting the Housing Officer and the wider team to deliver a high-quality estate management service. This is hands‑on, meaningful work — helping to ensure that residents on our estates feel supported, listened to, and able to enjoy a good quality of life.

You’ll show, through your approach and actions, that you genuinely care about our residents. Their views and priorities will shape how you support the delivery of excellent services across our neighbourhoods.

The role includes visiting customers in their homes, so you’ll need to be comfortable moving around our estates independently and confidently.

Who we’re looking for

• Understand the purpose of social housing and value the role of the third sector in supporting diverse communities, including those experiencing social or financial exclusion.


• Have administrative experience or similar experience that shows you can stay organised and manage multiple tasks at once.


• Bring a positive, can‑do attitude and are committed to working in a busy, customer‑focused environment.

About Plymouth Community Homes

We are the city’s largest social housing association, providing over 16,000 homes for more than 35,000 residents — and we’re growing. With a strong people‑first culture and a commitment to quality, we work hard to deliver well‑managed homes and great services for our communities.

What we can offer you:

• Flexible working opportunities including flexi‑time and hybrid working


• Excellent pension scheme with a high level of employer contributions


• Free, fully equipped onsite gym and changing facilities.


• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme


• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option


• Free Employee Assistance programme, including free counselling


• Free annual flu vaccination


• Cycle to Work scheme


• The opportunity to work in a beautiful and vibrant part of the Southwest


• We support digital working with modern devices/smart phones


• It’s fun to work here — we have dress down Fridays, company quizzes, and lots of charity events throughout the year


• Our modern and spacious offices are right on a bus route, and just three miles from the city centre


• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co‑op, Starbucks and Tim Hortons

To Apply:

If this sounds like the right opportunity for you, select Apply and complete our form. Remember to refer to the person specification to show how your skills, knowledge, and experience meet the role requirements.

For an informal conversation, contact: Leah Sanderson, Senior Housing Officer – 01752 388064

This post is not suitable for job share. If you are an apprentice, please let the Learning & Development team know you intend to apply.

Shortlisting Date: 5th January 2026
Interview Date: 13th January 2026

We are a committed Equal Opportunities employer and welcome applications from talented people of all backgrounds.