Assistant Housing Manager - West Bromwich, West Midlands County

Housing 21; West Bromwich; On-site; GBP 28,000 - 33,000; Full time

Job summary

A housing provider for older adults is seeking an Assistant Housing Manager to deliver high quality services. You will support residents living independently, ensure safety, and manage housing duties. Ideal candidates will have experience dealing with older/vulnerable individuals and strong administrative skills. This role offers flexible working and various employee benefits.

Benefits

Pension scheme

Holiday pay

Occupational Sick Pay

Health Cash Plan

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Experience supporting older/vulnerable individuals.
• Strong administrative skills and education background.
• Desirable supervisory or housing management qualifications.

Responsibilities

• Ensure high quality housing management service for residents.
• Support residents in their independence and ensure safety.
• Discharge landlord duties in compliance with policies.

Skills

Providing a professional high quality service to older/vulnerable people

Dealing with sensitive and confidential information

Substantial administrative experience

Education

Good GCSE passes in English and Maths

Job description

Overview

Hours: 35 per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. In the last three years we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of Assistant Housing Manager is to ensure that all residents living on a Housing 21 Extra Care Court receive a high quality and responsive housing management service in a safe and secure environment, including providing support where necessary, and encouraging a sense of independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures.

Responsibilities

To qualify for the role, you will have:

• Experience of providing a professional high quality service to older/and or vulnerable people
• Experience of dealing with sensitive and confidential information
• A good general standard of education with good GCSE passes, including in English and Maths
• Substantial administrative experience

If along with the above you have Supervisory or management qualifications, or Housing Management qualifications, we would love to hear from you.

Requirements

Qualifications listed above are required for the role. Additional relevant supervisory/management or housing management qualifications are desirable.

Benefits

• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop

As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

Additional information

If you require more information before applying for this role, please see the attached job profile.

Closing date for applications 14 October 2025

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.