Assistant Hospitality Operations Manager

Blue Arrow; Balloch; On-site; GBP 27,000 - 30,000; Full time

Job summary

A hospitality management firm is seeking an experienced Assistant Hospitality Operations Manager to assist with operations at a venue in Alexandria. Responsibilities include implementing business strategies, delivering excellent service, managing staff, and ensuring compliance with regulations. The role requires an existing Assistant Manager or hotel experience, and a driving licence is essential. This full-time position offers competitive pay and the opportunity to work in a dynamic environment.

Benefits

Disability Confident Employer

Career development opportunities

Qualifications

• Existing Assistant Manager experience required.
• Must manage teams in hotel settings.
• Driving licence and own transport essential.

Responsibilities

• Assist in implementing business strategies for catering.
• Deliver excellent customer service and monitor performance.
• Assist in recruitment, training, and development of staff.

Skills

Business awareness

Financial management

Team management

Customer service

Tools

Kinetics

SharePoint

Job description

Overview

Job Vacancy - Assistant Hospitality Operations Manager

Location - Alexandria (Loch Lomond)

Salary - £27644 - £29959 subject to experience. This is a full-time role with a 35-hour work week over 5 days in 7, including evenings and weekends. An additional 5% supplement is payable. A driving licence and own transport are required due to the remote location.

Client seeks to appoint an experienced Assistant Hospitality Operations Manager (AHOM) to assist the management team. Please consider the location before applying as this is not a live-in role and you will need your own transport to get to work.

The post requires knowledge and ability to get involved in all aspects of operations and build on the strengths and reputation of the existing team.

Responsibilities

• Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions (e.g., weddings) to generate income for the University while enhancing client experience and reputation.
• Assist the Manager and team to deliver an excellent catering service through great food and customer service; provide a warm welcome to members, clients and visitors.
• Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced; carry out routine monitoring of catering areas to ensure service standards are met.
• Monitor operational performance and efficiencies; implement actions to meet budgeted targets and KPIs; advise on uptake of promotional activity and changes as required.
• Assist with implementation and compliance of food & drink legislation and university policies (health and safety, COSHH, manual handling, customer service, fire detection maintenance, recording and testing).
• Assist with development and operation of Kinetics, SharePoint Bookings, calendar entries and other job-relevant software.
• Assist with the management and delivery of all Hospitality and Bar Services in liaison with management colleagues, chefs, coordinators, external contacts and departmental colleagues.
• Undertake the Annual Development Review (ADR) process and assist/mentor the ADR process for relevant campus and operational team members.
• Assist with recruitment, induction, training and development of operational catering staff; act as first-line contact for sickness absence, holidays and performance management for staff you are responsible for.
• Assist with staff payroll records, monitor spending, and maintain financial and administrative records of till income and banking; maintain stock levels and order supplies for bar, wine and catering.
• Contribute to member offers to provide value for membership and promote services to enhance the reputation of Catering & Hospitality to members, guests, visitors and the wider university community.
• Perform other reasonable duties as requested, including deputising and representing Management in their absence.
• Overnight sleeping arrangement to cover residents’ emergencies in the manager’s absence (shared with others).

Qualifications and Requirements

• The ideal candidate will be an existing Assistant Manager or have recent Assistant Manager experience with strong business and financial awareness, used to managing teams within intimate hotel settings.
• Must be able to get involved in all aspects of operations and contribute to the team’s strengths and reputation.
• Driving licence and own transport are essential due to remote location and variable start/finish times; out-of-hours keyholder duties may be required for burglar and fire alarm activations and staff transport assistance.
• Experience with rostering, payroll records, budgeting and stock management is expected as part of daily duties.

Additional Information

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.