Assistant Health Club Manager

Hilton Worldwide, Inc.; Greater London; On-site; GBP 32,000; Full time

Job summary

A global hospitality company is seeking an Assistant Health Club Manager to assist in daily operations, team management, and service delivery excellence. Reporting to the Health Club Manager, this role involves achieving revenue targets, managing customer feedback, and ensuring high-quality service. Candidates should have supervisory experience in the leisure sector and a hands-on approach to fitness management. This position offers competitive salary and substantial employee benefits.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Career development programs

Team Member Travel Program

High street discounts

28-33 days of holiday per year

Discounted dental and health cover

Qualifications

• Supervisory experience in a leisure setting is a must.
• Experience in sales and customer service is beneficial.
• Hands-on experience with fitness and pool management.

Responsibilities

• Assist the Health Club Manager with day-to-day operations.
• Manage team members to ensure high-quality service.
• Help achieve revenue targets for the Health Club.

Skills

Supervisory experience within the leisure sector

Basic Understanding of lead generation and sales

Hands on experience in Fitness & Pool Plant Management

Willingness to develop team members and self

Flexibility to respond to different work situations

Ability to work on your own or in teams

Job description

Job Description - Assistant Health Club Manager (HOT0C5KO)

Assistant Health Club Manager (Job Number: HOT0C5KO)

Work Locations

Hilton London Wembley Lakeside Way Wembley HA9 0BU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world’s famous sports team or music artist. But every day we are busy creating lasting memories.

Salary: £31,500 a year (39 Hours a week)

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

An Assistant Health Club Manager is responsible for assisting the Health Club Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.

What will I be doing?

As an Assistant Health Club Manager, you will be responsible for assisting the Health Club Manager with operations, team management, and training to deliver an excellent Guest and Member experience. An Assistant Health Club Manager will also be required to help achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist Health Club Manager with Fitness studios and Pool Plant Management
• Assist Health Club Manager with managing team members to ensure high motivation, provision of high quality service and ongoing development
• Assist Health Club Manager with the recruiting, managing, training and development of the team
• Assist Health Club Manager in meeting revenue targets and overall department annual budget
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Respond to audits to ensure continual improvement is achieved
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

An Assistant Health Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Supervisory experience within the leisure sector
• Basic Understanding of lead generation and sales
• Hands on experience (Fitness & Pool Plant Management)
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.