Assistant Head Concierge

Marriott Hotels Resorts; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Greater London is seeking an Assistant Head Concierge to deliver exceptional guest experiences. The role involves supporting daily concierge operations, leading a motivated team, and maintaining high service standards. Candidates should possess strong relationship-building skills and a passion for customer service. This full-time position offers competitive salary and various perks including gym access, discounts, and comprehensive training programs.

Benefits

28 days holiday including Bank Holidays

Free meals while at work

Complimentary gym and spa access

Marriott Discount Card

Life Assurance Scheme

Employee Assistance Programme access

Qualifications

• Strong ability to build relationships with luxury service providers and event partners.
• Experience in training and supervision of a team in a busy environment.
• Proven track record of exceptional customer service.

Responsibilities

• Support the Head Concierge with daily operations of the concierge desk.
• Supervise and motivate the concierge team during shifts.
• Assist with staff scheduling and break management.
• Build and maintain strong relationships with local service providers.
• Oversee VIP arrivals and departures, ensuring high service standards.

Skills

B2B Sales

Maitre

Accounting Tally

Cost Estimation

Customer Service

Job description

Description

Let your passion for discovery become a career. Explore discover share and inspire at St Pancras London

St. Pancras London is a five‑star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars unwind at the serene St. Pancras Spa or host events in elegant meeting rooms including the historic Ladies Smoking Room. Ideally located beside St. Pancras International the hotel is a gateway to memorable experiences in the heart of Kings Cross. From its Grand Staircase to its world‑class service St. Pancras London is more than a place to stay its a place to belong grow and be part of something extraordinary.

What is in it for you :

In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including :

• 28 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry‑cleaning service availability for uniforms.
• Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations among many other benefits
• Outstanding Wellness program

Position Summary

The Assistant Head Concierge supports the Head Concierge in delivering exceptional personalised guest experiences in one of Londons most iconic luxury hotels. This role assists in managing day‑to‑day concierge operations leading the concierge team and ensuring consistently high service standards while maintaining the hotels reputation for excellence.

Responsibilities :

• Support the Head Concierge with daily operations of the concierge desk.
• Supervise and motivate the concierge team during shifts.
• Assist with staff scheduling break management and shift coverage.
• Conduct daily briefings and ensure standards are consistently maintained.
• Build and maintain strong relationships with local luxury service providers restaurants theatres transport companies and event partners.
• Assist in training onboarding and coaching of new concierge team members.
• Monitor performance and provide constructive feedback to team members.
• Lead by example in professionalism grooming and guest interaction.
• Personally oversee VIP arrivals and departures.
• Ensure guest preferences are recorded and shared using internal systems.

Join Our Team :

Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fast‑paced environment and are passionate about making a difference we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to non‑discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Key Skills

• B2B Sales
• Maitre
• Accounting Tally
• Cost Estimation
• Customer

Employment Type

Full‑Time

Experience

years

Vacancy

1