Assistant General Manager

Pegasus Homes; London; On-site; GBP 33,000 - 39,000; Full time

Job summary

A vibrant property management firm in Hampstead, London is seeking an Assistant General Manager. This full-time role involves overseeing daily operations, managing facilities, and ensuring high-quality living experiences for residents. Ideal candidates will possess strong operational management experience and knowledge of health & safety. Exceptional communication and customer service abilities are essential. Attractive benefits package includes enhanced leave and a contributory pension scheme.

Benefits

Enhanced annual leave

Contributory pension scheme

Life Assurance

Health Cash Plan

Discounted Gym Membership

Qualifications

• Proven track record in operational management or supervisory role.
• Experience in property/facilities with knowledge of health & safety.
• Ability to communicate effectively with owners and team members.

Responsibilities

• Support daily operations and facilities management.
• Coordinate events for residents and manage visitor suite diary.
• Build relationships with residents and ensure their needs are met.

Skills

Operational management experience

Health & Safety knowledge

Customer service skills

Excellent communication skills

Strong IT skills

Tools

Google Workspace

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Location Hampstead, London

Working hours 40 hours per week, working 5 days out of 7 including some evenings & weekends on a rota basis

Basis Full time, permanent

Salary Up to £39,000 + enhanced benefits package

About us

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living for the over 60's.

We have a great opportunity for an Assistant General Manager to based at our stunning Belle Vue development. With it's beautiful light filled homes and shared roof terraces with wonderful views of the city it's a great place to work as well as for our homeowners and renters to live.

About the role

As our Assistant General Manager you will support the day to day operational running of the development and its facilities including liaising with key stakeholders as well as contracted property management companies and contractors.

You will be responsible for helping coordinate events for the owners of the apartment, managing the visitor suite diary and be the key interface between our apartment owners and Pegasus Homes as well as ensuring maintenance within the developments is of a high standard, undertaking day to day tasks, and actively support health and safety.

In addition to this, you will build lasting relationships with the residents at our development, offering a considered, thoughtful and professional approach to making their experience of living at our development an exceptional one.

• Ensuring the maintenance within the development is of a high standard, undertaking day to day tasks personally and arranging and coordinating other maintenance through relevant high quality local contractors
• Identifying and organising suitable social events and developing a community spirit
• Keeping the necessary records accurately and in a systematic way
• Maintaining the events and visitors suite diaries
• Representing Pegasus Homes in a friendly, helpful, professional and approachable way
• Ensuring all accounting for the development's budget is delivered in a completely transparent
• Taking the lead on managing Health and Safety at the development
• Actively support owners during the moving and settling-in process, ensuring the appropriate procedures are always followed.

About you

You will have a proven track record of success within an operational management or supervisory role in which you've led a site or department. You will have property / facilities experience with a strong knowledge of Health & Safety and compliance and have excellent customer service skills. You'll be highly professional with the ability to build strong relationships with key stakeholders as well as our home owners and renters.

Your empathetic approach needs to be flexible at all times with the ability to multi-task and communicate effectively with owners and team members.

• Professional and highly organised
• Proactive approach and can-do attitude
• In-person customer service experience
• Excellent communication skills
• Ability to use initiative
• Strong IT skills - knowledge of Google Workspace is advantage
• Experience of facilities/property with a knowledge of health & safety

Please note this position is subject to an enhanced DBS check.

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.