Assistant General Manager

EL&N Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A popular café chain in Greater London is seeking an Assistant General Manager to oversee shifts and ensure exceptional guest experiences. The ideal candidate will lead the team while promoting a culture of Fun, Respect, Honesty, Commitment, Teamwork, and Ownership. Responsibilities include managing staff, enhancing service delivery, and taking charge during the GM's absence. Join a dynamic team at a rapidly expanding café brand known for its Instagrammable locations.

Qualifications

• Ability to provide fantastic service and enhance guest experiences.
• Demonstrated hands-on management style with a focus on team morale.
• Experience in leading teams and instilling core values.

Responsibilities

• Oversee shifts, ensuring excellent guest care.
• Manage and support the team while driving morale.
• Take charge in the absence of the General Manager.

Skills

Customer service

Team leadership

Conflict resolution

Coaching

Job description

AtEL&NLondon we believe one thing-Great people make great guestexperiences.

Join the family at Londons most Instagrammable café, currently located in 6 countries across the globe. Be a part of our growing journey as we conquer the world, one pink café at a time.

As an Assistant General Manager with EL&N, you will be in charge of your shift, ensuring your guests are looked after, whist the team are owning the experience! You can diffuse any issues that might arise in a cool and collected manner, and you are able to coach and encourage your team on the go.

The Ideal EL&N Manager is as follows:

• You should be able to make sure all guests are receiving fantastic service and getting the full EL&N experience
• A hands‑on manager who works with the team to drive morale and happiness. You ensure that everyone feels their value
• Leading the team to success, instilling our 6 core values of Fun, Respect, Honesty, Commitment, Teamwork and Ownership
• Supporting your GM in managing labour accordingly, putting your aces in places
• Taking charge of the site in the absence of the GM
• Ensuring all stock...