Assistant General Manager

wren kitchens; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading kitchen retailer in London seeks a Showroom Manager to cover for the General Manager and support the showroom team in delivering exceptional customer service. You will manage daily operations, ensure sales targets are met, and maintain showroom standards. Previous retail or sales management experience is preferred. The role includes comprehensive training and offers potential for career advancement. Enjoy uncapped earnings and excellent benefits, including paid commission on annual leave and 25 pro rata holiday days.

Benefits

Uncapped earning potential

Commission paid during annual leave

Excellent training and development programmes

Fantastic career progression

High-quality IT equipment

25 holiday days (pro rota)

Qualifications

• Minimum 3 years of experience in a retail or sales management role.
• Ability to work 40 hours a week, including weekends.
• Experience in motivating large sales teams.

Responsibilities

• Cover for the General Manager when absent.
• Support in delivering the end-to-end customer experience.
• Manage and coach the showroom team.
• Ensure compliance with showroom processes.

Skills

Sales management

Customer service

Team motivation

KPI achievement

Leadership

Job description

Responsibilities

• Cover for the General Manager, and all their duties, when away from the showroom
• To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
• Process expert within the showroom, to attend regular "train the trainer" sessions and ensure compliance of process within showroom
• Working with Installation Managers to ensure service standards of Installers and installations are maintained
• Working with the General Manager to identify individual training requirements across the showroom team
• Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
• Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
• Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
• Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
• Motivate the team to achieve key performance metrics

Training

Previous kitchen experience is beneficial but isn't essential in this role as we believe in growing our talent. We provide full training when you join through our 12-week management training programme. Training: Your first two weeks will be in the showroom, learning about our products and our systems and completing an e-learning programme. You will also create your first kitchen designs and observe existing designers and managers. You will also be assigned a management development trainer from our training team to ensure you learn all there is to know about Wren retail management. During your next two weeks, you'll join our intense residential Training Academy course in Barton Upon Humber, with other new Kitchen Sales Consultants and retail managers. This course will provide you with all of the knowledge and practical skills that you need to look after our customers. It's fully expensed with travel, hotel accommodation (Mon-Fri) both weeks and meal allowances. Once you've graduated from our Kitchen Academy, you'll return to your showroom to begin working with and supporting your General Manager. You'll continue your training course alongside this, completing key management training modules and be assessed throughout. You will also complete a 2-day management induction with other new retail managers.

Qualifications

• Kitchen design experience is preferable but not essential.
• You’ll have experience in a retail or sales management role for a minimum of 3 years
• You can work 40 hours a week including weekends and evenings
• You’re customer-focused and prepared to work in a fast-paced, ever-growing environment
• You’ll have the ability to motivate a large sales teams to achieve KPIs
• You’ll be results-driven and have experience hitting or exceeding targets
• You’ll be located less than 45 minutes to a Wren Kitchen showroom

Wren Kitchens is the UK's number one kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. We employ over 4,500 people in the UK and in the past four years, our kitchen sales have totalled over £1bn. In 2019 alone, we will turnover £700m. We're proud to say that we manufacture all of our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, you'll have the creative freedom to inspire customers and build their dream kitchens. This year also saw Wren named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

Benefits

• Uncapped earning potential
• Commission paid during annual leave
• Excellent training and development programmes
• Fantastic career progression
• High-quality IT equipment and software
• 25 holiday days (pro rota)