Assistant General Manager

SSP Food Travel Experts; Bristol; On-site; GBP 28,000 - 33,000; Full time

Job summary

A global food service company is seeking an Assistant General Manager for its Starbucks location at Bristol Temple Meads Station. The role involves supporting the General Manager, leading a team, and ensuring high standards of customer service. Candidates must demonstrate strong leadership and communication skills, along with a commitment to quality. The position offers a competitive salary of £28,000 p.a. and various benefits including flexible working hours and management bonuses.

Benefits

Colleague discount - up to 50%

75% colleague discount when on shift

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support

Life assurance

Apprenticeships and ongoing development opportunities

Share incentive plan (SIP)

Qualifications

• Demonstrated leadership experience and ability to support a General Manager.
• Commitment to high standards of brand quality and safety.
• Strong customer service focus and ability to coach a team.
• Effective communication and adaptability in a fast-paced environment.

Responsibilities

• Be passionate and dedicated and a strong support to the General Manager.
• Set an example of excellent service skills.
• Mentor and train the team to grow and excel.

Skills

Leadership experience

Strong customer service

Effective communication

Adaptability

Job description

Overview

Assistant General Manager – Starbucks @ Bristol Temple Meads Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As Assistant General Manager, you\'ll be rewarded with a competitive salary of £28,000 p.a. and enjoy:

• Colleague discount - up to 50%
• 75% colleague discount when on shift
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team at Starbucks. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

Responsibilities

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Qualifications

• Demonstrated leadership experience and ability to support a General Manager.
• Commitment to high standards of brand quality and safety.
• Strong customer service focus and ability to coach a team.
• Effective communication and adaptability in a fast-paced environment.

Benefits

• Colleague discount - up to 50%
• 75% colleague discount when on shift
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)