Assistant Front Office Manager: Drive Guest Experience

FAIRMONT; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel group is seeking an Assistant Front Office Manager in Cambridge, UK. You will enhance customer service, maximize room sales, and support the Front Office Manager. Key responsibilities include ensuring quality standards and improving team performance. The ideal candidate will have a service-focused personality and experience in a busy property. Benefits include career development opportunities, discounts at hotels, and a great work environment.

Benefits

Special staff rate at our hotels

Free Gym

Free night stays in our UK hotels

Discounted hotel rates worldwide

Great work environment

Personal development programs

Complimentary meals on duty

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working in a busy property.
• Team spirit, attention to detail and manager competencies required.
• Fluent English is essential.

Responsibilities

• Ensure delivery of the best welcome to customers through quality service.
• Maximize room sales and ensure pricing policy application.
• Participate in client experiences and manage departmental well-being.
• Assist Front Office Manager and provide operational support.

Skills

Service focused personality

Team spirit

Attention to detail

Managerial competencies

Fluent English

Tools

Fols

Resaweb

Job description

A leading hotel group is seeking an Assistant Front Office Manager in Cambridge, UK. You will enhance customer service, maximize room sales, and support the Front Office Manager. Key responsibilities include ensuring quality standards and improving team performance. The ideal candidate will have a service-focused personality and experience in a busy property. Benefits include career development opportunities, discounts at hotels, and a great work environment.