Assistant Front Office Manager - Crowne Plaza Leeds

Valor Hospitality; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality firm in Leeds is seeking an energetic Assistant Reception Manager to lead the front desk team, ensuring exceptional guest experiences. The role demands proven supervisory experience in hospitality, strong leadership skills, and the ability to manage a busy reception. Successful candidates will oversee daily operations, handle guest interactions, and ensure compliance with standards. Attractive benefits and career development opportunities await you.

Benefits

Wellness activities

Employee Assistance Programme

Healthcare Cash Plan

Exclusive discounts

Discounted hotel rates

Dining discounts

Free meals on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership skills to manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations professionally.
• Flexibility to work various shifts.

Responsibilities

• Lead, train, and motivate the front desk team.
• Handle guest inquiries, complaints, and special requests.
• Oversee daily front desk operations for efficiency.
• Manage room reservations, cancellations, and modifications.
• Handle billing, invoicing, and cash management.
• Liaise with other departments to meet guest needs.
• Maintain front desk policies and standards.

Skills

Leadership skills

Communication skills

Organizational skills

Customer service

Problem-solving skills

Flexibility

Tools

Hotel management software

Job description

Overview

As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. If you are a hospitality enthusiast with a passion for leading teams and delivering top‑notch customer service, we are seeking an energetic and experienced Assistant Reception Manager to join our team.

Responsibilities

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Qualifications

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.

Career Development

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Benefits

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay‑day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family, supporting physical, mental and financial well‑being.
• Healthcare Cash Plan options, from just £5 per month.
• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fueled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

Company

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.