Assistant Front Office Manager

Hilton Worldwide, Inc.; Reading; On-site; GBP 31,000 - 35,000; Full time

Job summary

A leading global hotel brand in Reading is seeking an experienced Assistant Front Office Manager to oversee the Front Office operations. You will supervise the team to ensure exceptional Guest experiences from check-in to check-out. Ideal candidates have strong supervisory experience and excellent customer service skills. The position offers a competitive salary and a variety of perks including meals, discounts, and development programs.

Benefits

Annual Salary from £31,000 to £34,500

Uniform provided

Free healthy meals when on duty

Holiday: 28 days

Team Member Travel Program

High street discounts

Discounted dental and health cover

Free Parking

Guest Experience Day after probation

Qualifications

• Previous supervisory experience in Front Office within hotel/leisure/retail.
• High level of commercial awareness and sales capabilities.
• Flexibility to respond to a variety of work situations.

Responsibilities

• Assist in supervising the Front Office Team to maintain high standards.
• Monitor levels of Guest satisfaction and focus on continuous improvement.
• Maximise room occupancy and promote hotel services.

Skills

Supervisory experience

High level of IT proficiency

Sales capabilities

Leadership skills

Interpersonal skills

Customer service commitment

Ability to work under pressure

Teamwork

Job description

Job Description - Assistant Front Office Manager (HOT0C4CD)

Job Description

Job Number:

Assistant Front Office Manager (HOT0C4CD)

Work Locations

Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025

Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members.

A WORLD OF REWARDS

• Annual Salary ranging from £31,000 up to £34,500 plus upsell incentives
• Uniform provided
• Free healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.