Assistant Front Office Manager

DHY - Front Desk; Copmanthorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in the UK is seeking an Assistant Front Office Manager to support daily operations, ensuring smooth arrivals and departures while delivering exceptional guest experiences. The role involves assisting with team management, guest recovery, and maintaining service standards. Ideal candidates should have proven customer service experience and possess strong leadership skills. This position offers several employee benefits, including discounted room rates and meal provisions during shifts.

Benefits

Discounted room rates

Discount on food & beverage

Free use of Leisure Club facilities

Access to discounts with top brands

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Qualifications

• Proven experience in a hospitality or customer service role.
• Ability to lead and manage a team effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Support daily operations to ensure smooth arrivals and departures.
• Assist with staffing, training, and performance management.
• Collaborate with all departments to maintain high guest satisfaction.

Skills

Customer service skills

Staff training and management

Problem-solving abilities

Job description

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website

Position Summary:

The Assistant Front Office Manager supports daily operations to ensure smooth arrivals, departures, and an exceptional guest experience. This role assists with staffing, training, and performance management while upholding brand, safety, and credit policies. They take ownership of service delivery, guest recovery, lobby presence, and Manager-on-Duty responsibilities, ensuring issues are resolved promptly and service standards are consistently met. The position collaborates with all departments to maintain high guest satisfaction, oversees operational reporting, supports revenue and rate accuracy procedures, and helps manage labour, expenses, and overall departmental performance.