Assistant Centre Manager - Bookings & Marketing Lead

St Paul's Church and Community Centre; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community centre in the United Kingdom seeks an Assistant Centre Manager to oversee bookings, marketing, and administration. The successful candidate will manage the centre's commercial bookings and contribute to its marketing strategy. Experience in sales, marketing, and event coordination is preferred. The role requires a proactive individual who can work both independently and as part of a team, supporting community engagement and events.

Benefits

25 days holiday plus bank holidays

Flexible working hours

Qualifications

• Experience in sales and marketing is essential.
• Ability to manage bookings and customer inquiries professionally.
• Proactive approach to business development.

Responsibilities

• Manage commercial bookings from inquiry to completion.
• Develop marketing strategies for the centre.
• Administer booking invoices and customer communications.

Skills

Sales experience

Marketing experience

Administration skills

Event coordination

Tools

Midas booking system

Social media platforms

Job description

Overview

Assistant Centre Manager

Role to cover: Bookings, Marketing & Administration

Report to: Centre Manager

Responsible to: Vicar and PCC

Place of Work: St Pauls Church, Hills Road, CB2 1JP

Full time: 37.5 hours per week, Monday- Friday with capacity to work occasional evenings and a maximum of 2 Saturdays out of 4 each month, if needed. Time off in lieu applied.

Flexible working: Core hours 10am-3pm. This will be discussed on a case-by-case basis and reviewed with the Centre Manager at the beginning of each week.

Holiday: 25 days per year plus bank holidays.

This is a hands-on role and will be suited to a candidate with sales, marketing and administration experience. This role is a significant and essential one for St Pauls Church and Community Centre.

This role has two clear functions. Firstly to take the lead in room hire and bookings for the church. It is vital in this role for the business to be run with professionalism and skill, maximising the income for the church. The post-holder will develop a clear business strategy with support from the Centre Manager and commercial trustees. The business strategy should be mindful of the wider mission of the church and its community interests. An element of the position is event coordination, to help plan and run events, weddings, and to support external hirers with logistics and setup.

The second function of the role is marketing and communications. The post-holder will be responsible for helping to promote not just the commercial side of the business, but St Pauls Church and Community Centre as a whole. This means developing an approach across social media, the physical building, the website, and other avenues to communicate the wider vision of St Pauls. This will be done in consultation with the Centre Manager, Vicar, other staff members and with the PCC.

The role is the engine of the church, providing the necessary income to run the building, employ staff and help run the community programmes. You will be proactive and a self-starter, actively looking for business and ensuring all marketing has been produced and published accordingly. You will lead on the production of physical and digital assets and enable the updating of our website.

Experience in property management and with working in the 3rd Sector would be beneficial but not mandatory.

Role Description

Commercial

• Be the lead on managing the commercial bookings from the initial enquiry all the way to the end of the booking, dealing with any queries or issues arising.
• Ensure that bookings are well-managed and appropriate for the spaces and facilities offered. Be available to work some Saturdays and evenings in order to facilitate out of hours and larger weekend events.
• Respond to bookings enquiries on email, via our website, on the phone and in person with a customer-focused professionalism and skill.
• Work with the Centre Manager and Vicar to ensure the appropriateness of bookings and cross-referencing with the church diary and community programme.
• Make and complete bookings on our Midas (or similar) booking system, detailing as much information as possible to be able to share with other members of the team.
• Administer all booking invoices in line with our agreed commercial terms, including deposits, and ensure clear paperwork/ communication for the book-keeper. Chase bad debts when necessary.
• Support the review of booking rates (including benchmarking), terms & conditions and commercial policies, conducted by the trustees.
• Bring in new business to the centre by reaching out to past, present and new clients to increase bookings.

Marketing

• Be responsible for marketing St Pauls Church and Community Centre, including physical and social media content. Be proactive in designing posters, flyers, banners and other promotional material, working with external designers and printers when needed.
• Advertise and promote the centre spaces for hire, working with the centre manager and commerce committee to maximise income.
• Ensure that both our physical and digital assets are within brand guidelines, professional and that they promote St Pauls Church and Community Centre in a positive way.
• Oversee the website and ensure that it is up to date; oversee any new website design project. Enable other staff members to edit the website and support our social media.

Other

• Be a team player who communicates and works well with our volunteers, the staff team, the commerce committee and vicar.
• Support the Centre Manager in the day-to-day operations of running the church and centre, including parish administration, practical tasks and liaison with external contractors, as necessary.
• Be involved in and support special projects, church events and community programmes e.g. ArtsFest.
• From time to time, you may be required to undertake tasks outside the specific tasks listed above.
• Ordering general supplies for centre such as cleaning and kitchen equipment.
• This job description should be read in conjunction with your contract of employment which always takes precedence.
• Be hands on if needed to assist centre manager in managing facilities and occasionally need to help with the setup of the mid-week church services.