Assistant Branch Manager

GCS Associates; Worcester; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading independent builders' merchant in Worcester seeks an experienced Assistant Branch Manager to oversee daily operations and lead the sales team. The ideal candidate will have proven sales experience, strong management skills, and a passion for delivering excellent service. The role offers a salary of £30,000-£32,500, monthly performance bonuses, and extensive benefits, including a healthcare cash plan and career development opportunities. Join a supportive environment and contribute to the company's growth!

Benefits

Healthcare cash plan (dental, optical, physiotherapy, etc.)

Contractual sick pay

Group pension scheme

Life insurance

Cycle to Work scheme

24/7 GP access and mental health support

Savings and discounts across retail brands

Provided uniform and PPE

Career development with full training

Qualifications

• Proven sales or customer service experience, ideally within merchant or construction supply.
• Experience in transport management is an advantage.
• Strong communication, organisational, and people management skills.

Responsibilities

• Support the Branch Manager to achieve sales and profit targets.
• Manage staff on the sales desk and shop floor.
• Take ownership of branch operations in the manager's absence.
• Oversee transport management and ensure safety compliance.
• Build strong relationships with customers and suppliers.
• Drive service excellence and efficient order-to-delivery processes.

Skills

Sales or customer service experience

Communication skills

Organisational skills

People management skills

Proactive attitude

Job description

Role

Assistant Branch Manager

Industry

Building Supplies

Region

Worcester

Salary

£30,000 - £,000 (DOE) plus bonuses

Job Overview

Are you an experienced people leader with a passion for delivering great service and driving results? Our client, a leading independent builders' merchant, is looking for an Assistant Branch Manager to join their growing team in Worcester.

The role

As Assistant Branch Manager, you'll work closely with the Branch Manager to oversee all aspects of daily operations. You'll lead and support the internal sales and shop teams, ensure smooth trading performance, and maintain outstanding customer service standards.

Assistant Branch Manager responsibilities include:

• Supporting the Branch Manager to achieve branch sales and profit targets
• Managing staff on the sales desk and shop floor
• Taking ownership of branch operations in the manager's absence
• Overseeing transport management and ensuring safety compliance
• Building strong relationships with customers and suppliers
• Driving service excellence and efficient order-to-delivery processes

What we're looking for

• Proven sales or customer service experience, ideally within the merchant or construction supply / building materials sector
• Experience in transport management is an advantage
• Strong communication, organisational, and people management skills
• A team-focused approach and a proactive attitude

What's in it for you

Salary: £30,000-£32,500 (depending on experience)

Bonus: Monthly performance bonus

Holidays: 33 days (including bank holidays) with a buy/sell scheme

Benefits include:

• Healthcare cash plan (dental, optical, physiotherapy & more)
• Contractual sick pay
• Group pension scheme
• Life insurance
• Cycle to Work scheme
• Employee Assistance Programme with 24/7 GP access, mental health support, counselling & coaching
• Savings and discounts across retail and lifestyle brands
• Provided uniform and PPE
• Career Development: Full training, coaching, and opportunities to progress

Working hours

45 hours per week

Monday to Friday, between 7:30am - 5:00pm

Saturdays on a rota (8am - 12pm)

Some Bank Holidays and an annual stocktake weekend

A flexible approach to working hours is expected at this level.

Why join our client?

Our client is committed to investing in their people, rewarding hard work, and providing real opportunities for career growth. If you're ready to take the next step in your merchanting / building supplies sector career and thrive in a supportive, fast-paced environment, we'd love to hear from you.

Apply today

Apply today for this Assistant Branch Manager position and one of our team will be in touch to discuss.