Assistant Branch Manager

Lawsons (Whetstone) Ltd; Reigate and Banstead; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading independent merchant in the UK is seeking an enthusiastic Assistant Branch Manager for its Salfords branch. In this full-time role, you will support the Branch Manager in driving operational efficiency and ensuring excellent customer service. The ideal candidate will have a strong background in builders' merchants, alongside leadership capabilities to motivate and manage the team effectively. This position offers a competitive salary, generous holiday allowance, and opportunities for career advancement within a supportive work environment.

Benefits

Competitive salary (£40,000 -£42,000)

25 days’ holiday plus Bank Holidays

Pension Scheme and Employee Assistance Programme

Access to ‘My Reward’ platform for wellbeing support

Industry-leading training and progression opportunities

Qualifications

• Relevant experience working in a builders’ merchant, supplier, or similar trade-based environment.
• Previous exposure to branch operations, customer service, or team supervision.
• Organised, adaptable, and willing to take responsibility in a fast-paced environment.

Responsibilities

• Support the Branch Manager with day-to-day running of the branch.
• Supervise, motivate, and develop the team.
• Drive branch sales by identifying new business opportunities.

Skills

Strong communication and leadership skills

Experience in builders’ merchant or similar

Customer relationship management

Knowledge of building materials

Job description

Lawsons is proud to be the UK’s largest independent supplier of fencing, timber, and building materials. Established in 1921, with over 35 branches and 700+ colleagues across London and the South East, we continue to thrive by building lasting relationships with customers and cultivating a strong, supportive team culture. We are now seeking an enthusiastic Assistant Branch Manager to join our Salfords branch and help drive our success in the heart of the local building materials market.

Assistant Branch Manager - Salfods

This is an excellent opportunity for an ambitious and proactive individual with experience in builders’ merchants, trade sales, or branch operations. As an Assistant Branch Manager in Salfords, you will work closely with the Branch Manager and the wider team, ensuring outstanding customer service, efficient branch operations, and continued business growth. If you are commercially minded, people focused, and passionate about building materials, we want to hear from you.

Working Hours – Assistant Branch Manager (Salfords)

This is a full-time, permanent role. Standard working pattern is 44.5 hours per week, Monday to Friday from 07:30 to 17:00, with alternate Saturdays from 08:00 to 12:00.

Benefits for Assistant Branch Manager Jobs in Salfords

• Competitive salary (£40,000 -£42,000) depending on experience.
• 25 days’ holiday plus Bank Holidays and an additional celebration day
• Pension Scheme, Death In Service Scheme, and Employee Assistance Programme
• Access to “My Reward” platform including Online GP Access and wider wellbeing support
• Industry-leading training and genuine opportunities to advance within the company

Main Responsibilities – Assistant Branch Manager (Building Materials, Timber & Fencing)

• Support the Branch Manager with day-to-day running of the Salfords branch to deliver excellent service and operational efficiency
• Supervise, motivate, and develop the team, promoting a positive and inclusive working environment
• Assist with customer service across trade counter, yard, and telesales functions
• Oversee stock management, ordering, and deliveries to ensure product availability and high branch standards
• Drive branch sales by identifying new business opportunities and supporting promotional activities
• Support safe working practices and ensure compliance with all health & safety policies
• Manage cash handling, customer accounts, and relevant branch administration
• Deal professionally with any customer queries, issues, or feedback
• Foster continuous improvement and support training of colleagues
• Deputise for the Branch Manager as required

Skills & Experience – Assistant Branch Manager Requirements

• Relevant experience working in a builders’ merchant, supplier, or similar trade-based environment (essential)
• Previous exposure to branch operations, customer service, or team supervision (essential)
• Strong communication and leadership skills, with the ability to motivate others
• Confident in handling sales enquiries and building good customer relationships
• Knowledge of building materials, timber, or fencing products highly desirable
• Organised, adaptable, and willing to take responsibility in a fast-paced environment
• Demonstrates professionalism, respect, and a commitment to customer satisfaction
• Keen to learn, develop, and progress a career within our growing company

Why Join Lawsons Salfords as Assistant Branch Manager?

• Be part of the UK’s leading independent merchant for fencing, timber, and building materials
• Take on a varied and rewarding management role with a positive impact on branch success
• Join a supportive, experienced, and valued team environment
• Accelerate your career with structured training, mentorship, and real progression opportunities #MP