Assistant Branch Manager

Huws Gray; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement brand in Basildon is seeking an Assistant Branch Manager to ensure smooth branch operations and enhance customer experiences. The successful candidate will support the team, act as the Branch Manager in their absence, and help in developing business opportunities. While industry experience is advantageous, passion for leadership and customer service is essential. The role includes a generous benefits package such as holidays, bonuses, and training for development.

Benefits

23 days’ holiday plus bank holidays

Company bonus scheme

Contributory pension

Discounts on retailers and restaurants

Colleague discount across group brands

Training and development programmes

Qualifications

• Passionate about leadership and customer service.
• Willingness to learn and adapt.
• No essential industry knowledge required.

Responsibilities

• Provide outstanding and welcoming service to customers.
• Act as the main point of contact when Branch Manager is away.
• Develop business opportunities with customers.
• Support and mentor the team.

Skills

Leadership

Customer service

Team support

Job description

We’re now looking for an Assistant Branch Manager to join the team at our (Basildon) branch. As an Assistant Branch Manager, you’ll play a key role in ensuring the smooth running of the branch, supporting the team, and creating a great experience for our customers.

What you’ll be doing:

• Providing an outstanding and welcoming service to every customer.
• Acting as the main point of contact when the Branch Manager is away.
• Growing and developing business opportunities with new and existing customers.
• Supporting and mentoring your team to unlock their full potential.
• Ensuring everyone that works at our visits your branch is safe and follows our company procedures.

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind‑and there’s no judgment in asking.

You don’t need to tick every box – if you’re passionate about leadership and customer service, we want to hear from you. We’ll give you the training and support you need to succeed, so while industry knowledge or experience in a leadership role is an advantage, it’s not essential.

Assistant Branch Manager – Huws Gray (Basildon) – Step Up. Support the Team. Help Drive the Branch Forward. Be Part of Something Bigger at Huws Gray. Whether you’re in the trade or simply love a good home improvement project, chances are you’ve heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.

Here’s what you can expect:

• 23 days’ holiday, plus bank holidays (31 days per year)
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high‑street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth