Assessment Support Assistant

Membershipbespoke; England; Hybrid; GBP 30,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an Assessment Support Assistant for a 12-month fixed term contract in Oxford with hybrid working. This role is crucial for managing the assessment process across numerous exam centres. The ideal candidate will have strong organisational skills and attention to detail, along with excellent customer service abilities. Join a supportive team dedicated to high standards and member experience. Competitive salary of £29,450 plus excellent benefits is offered.

Qualifications

• Strong customer service skills with professionalism and sensitivity.
• Ability to work independently and collaboratively during busy periods.
• Confidence handling confidential information.

Responsibilities

• Support 40+ exam centres with secure file platforms and dataset configuration.
• Manage first-line support for exam centres and remote candidates.
• Maintain and prioritise high-volume inboxes with timely communication.
• Identify and report potential assessment regulation breaches.
• Coordinate secure document handling for examiners and markers.

Skills

Attention to detail

Customer service

Communication

Organisational skills

IT skills

Job description

Assessment Support Assistant

12-Month Fixed Term Contract
Oxford (Hybrid Working)
£29,450 + Excellent Benefits

Membership Bespoke, the leading recruitment agency dedicated exclusively to membership organisations and associations, is delighted to be supporting our client, an established professional body, in their search for an exceptional Assessment Support Assistant.

This is a pivotal operational role supporting the delivery of high-volume professional assessments sat by thousands of learners each year. If you are highly organised, calm under pressure and motivated by accuracy, this role will place you at the centre of a mission-critical process within a respected membership organisation.

The Role

Reporting into the Learning function, you will support the full assessment cycle, ensuring that all assessment data, documentation, and centre operations run smoothly and to exacting standards.

• Supporting 40+ exam centres with secure file platforms, imagery accuracy and dataset configuration.
• Managing multi-channel first-line support for exam centres and remote candidates on exam days (phone, Teams, email).
• Maintaining and prioritising high-volume inboxes, ensuring consistent, timely communication.
• Helping identify and report potential assessment regulation breaches, gathering evidence and preparing documentation for review panels.
• Coordinating secure document handling for examiners and markers, including meeting logistics and formatting of reports.
• Supporting the administration of seminars, courses, and exam counselling sessions.

The Candidate

We are seeking a reliable and detail-focused administrator who takes pride in accuracy and service delivery.

• Outstanding attention to detail and accuracy.
• Strong customer service skills, with clarity, sensitivity and professionalism.
• Excellent written and verbal communication.
• Ability to work independently and collaboratively across busy periods.
• Highly organised with the ability to prioritise competing deadlines.
• Strong IT skills and confidence handling confidential information.

This role would suit candidates from membership bodies, education, examinations, or professional services, but strong transferable skills will also be considered.

Why Join?

This is a unique opportunity to contribute to the integrity and smooth operation of a major professional qualification pathway. You will join a supportive, collaborative team within a respected membership organisation committed to high standards, member experience and continuous improvement.

Apply Today

To apply to the role of Assessment Support Assistant, please submit your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.