Performance and Relationship Management Officer

Career Choices Dewis Gyrfa Ltd; Warminster; On-site; GBP 47,000; Full time

Job summary

A government department in the UK is looking for a Performance and Relationship Management Officer to provide strategic oversight in contract performance. This role involves analysing performance data, engaging with stakeholders, and ensuring compliance with contractual obligations. Candidates should possess strong analytical and relationship management skills, along with experience in contract management. This is a full-time position offering a salary of £46,040 per year with additional pension contributions.

Qualifications

• Experience in oversight of contract performance and management.
• Strong analytical skills to assess performance data and trends.
• Effective communication with stakeholders and service providers.

Responsibilities

• Provide strategic oversight of the ACTS contract.
• Act as primary contact for performance-related matters.
• Analyse performance data and provide actionable recommendations.
• Build and maintain relationships with the Service Provider.

Skills

Contract management

Performance analysis

Stakeholder engagement

Data analysis

Relationship management

Job description

Army - Performance and Relationship Management Officer (ACTS)

Employer: Ministry of Defence

Location:

Pay: £46,040 per year, pro rata, A pension contribution of 28.97% based on the listed salary

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 21/02/2026

About this job

Are you ready to take on a pivotal role in supporting the delivery of Army training?

This is an exciting opportunity to join the ACTS Management Team, working alongside both military and civilian personnel to oversee contract performance and ensure the effective delivery of training that under-pins the Army’s operational success.

The successful candidate will gain valuable insight into military training operations and how contractual deliverables directly support these critical activities.

This role offers a unique chance to make a tangible impact while developing your expertise in contract management and performance over-sight.

This role involves overseeing the strategic performance of the Army Collective Training Service (ACTS)—a £2.5 billion, fifteen-year programme designed to deliver the future collective training solution in partnership with an industry Strategic Training Partner.

The successful candidate will ensure contractual obligations are met, drive continuous improvement, and build strong, collaborative relationships with suppliers and stakeholders.

Key Responsibilities

• Provide strategic oversight of the ACTS contract, ensuring performance aligns with contractual obligations and organisational objectives.
• Act as the primary point of contact for performance-related matters, liaising with internal and external stakeholders to ensure alignment.
• Analyse performance data to identify trends, risks, and opportunities, providing regular reports and actionable recommendations to senior management.
• Build and maintain collaborative relationships with the Service Provider (SP) to ensure effective contract delivery and issue resolution.
• Engage with stakeholders to assess and improve customer satisfaction, addressing their needs and concerns effectively.
• Conduct regular assessments and analysis of contract performance, identifying gaps and implementing remedial actions where necessary.
• Review and propose enhancements to performance measures, including Key Performance Indicators (KPIs) and the Output Specification.
• Monitor supplier performance using Management Information, KPIs, visible checks, and customer satisfaction feedback.
• Ensure the Asset Register is updated to reflect asset condition and criticality, capturing any impacts on performance.
• Lead or support change initiatives to drive performance improvements and adapt to evolving business needs.
• Contribute to formal Learning from Experience (LFE) reviews throughout the contract lifecycle, ensuring lessons learned are captured and applied.
• Provide subject matter expertise (SME) input and support future procurement activities.
• Manage governance processes and ensure compliance with contractual obligations.
• Conduct financial management and scrutinise contract usage to ensure value for money.
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and trust.
• Confidently manage challenging discussions and drive continuous improvement in contract delivery.
• Chair or attend relevant meetings, ensuring adherence to organisational policies and promoting an inclusive working environment.
• Carrying out line management responsibilities.
• Developing yourself and your team members and sharing your knowledge with others.

Next Steps

Applications are accepted through the Civil Service Jobs website.

The closing date listed above is incorrect; please check the current closing date on Civil Service Jobs and allow sufficient time to submit your application.