Area Manager Retirement Living

Places for People; South Shields; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading Social Enterprise in the UK is seeking an Area Manager to oversee housing management across six schemes in Northeast England, including South Shields. The successful candidate will demonstrate strong leadership abilities, a background in housing management, and a commitment to community engagement. This role offers a competitive salary, excellent benefits such as an Essential Car User Allowance, and opportunities for personal development.

Benefits

Competitive salary with yearly reviews

Essential Car User Allowance

Matched pension contributions up to 7%

Up to 35 days annual leave

Cashback healthcare plan

Bonus scheme at 2%

Training and development opportunities

Discounts and offers from various retailers

Qualifications

• Line management experience is essential.
• Experience in housing management is required.
• Must have a full UK driving license and access to a car.

Responsibilities

• Lead and motivate your team for excellent service.
• Ensure compliance with housing management standards.
• Manage performance and development of team members.
• Drive partnerships with external agencies for service enhancement.
• Oversee budgets and contribute to strategic planning.
• Champion key service areas like tenancy management.

Skills

Leadership

Customer service

Housing Management

Partnership working

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

This role will cover 6 of our Schemes around the Northeast such as South Shields.

More about your role

As an Area Manager, you'll be at the heart of shaping and delivering high-quality housing management services in a time of exciting change. You'll lead a local team, ensuring communities are safe, compliant, and responsive to the evolving needs of our residents. This is a hands-on role, requiring regular engagement within communities to maintain high standards and build strong relationships.

You'll be responsible for:

• Leading and motivating your team to deliver excellent customer service and engagement.
• Ensuring housing management services are compliant with regulatory and internal standards.
• Managing performance, development, and wellbeing of direct reports.
• Driving partnership working with external agencies to enhance service delivery.
• Overseeing budgets and contributing to strategic planning.
• Championing service areas such as ASB, arrears, tenancy management, safeguarding, and customer engagement.

More about you

You're a confident and experienced leader with a passion for delivering outstanding housing services. You bring a strong understanding of sheltered and extra care housing, and you're comfortable managing people and performance in a dynamic environment. You&aposre proactive, collaborative, and committed to making a difference in the lives of residents.

To be eligible for an interview for this position you must meet the essential criteria listed below clearly in your application:

• Line management experience.
• Experience working within Housing Management.
• Experience liaising and working with external agencies to form partnerships.
• A Full UK Driving License and access to your own car.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Essential Car User Allowance
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more