Area Manager

Arnold Clark Group; Metropolitan Borough of Solihull, Tyseley; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automotive retailer is on the lookout for an Area Manager to oversee Click & Collect and Sell Your Car functions in England. The ideal candidate will have at least three years of experience in customer-facing roles and will need strong leadership skills to motivate teams and drive performance. Responsibilities include ensuring compliance with company policies, managing staff performance, and promoting a high standard of customer service. This full-time role offers various employee benefits and requires travel within the region.

Benefits

33 days’ annual leave

Company car

Private healthcare

Qualifications

• Minimum three years’ experience in a customer-facing role, ideally in retail sales.
• Ability to educate and influence customers and be a brand ambassador.
• Strong communication skills at all business levels.

Responsibilities

• Ensure compliance with company policies and health and safety.
• Manage performance and set targets to boost profitability.
• Train staff to provide excellent customer service.

Skills

Customer-facing experience

Effective communication

Time management

Leadership skills

Analytical skills

Tools

Microsoft Office Suite

Job description

We’re looking for a new Area Manager to work across our Click & Collect and Sell Your Car functions covering branches across England.

What we offer

• 33 days’ annual leave
• Company car
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Five days, 39 hours a week with 30-minute lunch. Working additional days may be required during peak periods with days off being given in lieu.

Location

The role holder will be ideally based in the centre of their region with good access to main motorway links. They will have a requirement to travel within their region with overnight stays required.

About the role

This role would be ideal for somebody with a strong personality, boundless enthusiasm and a natural affinity with people. You will shape, train and motivate a successful team, helping to put Arnold Clark on the map in the South West of England. If you succeed, you can expect a fantastic array of staff benefits.

This role requires a highly motivated and organised individual who can work on their own initiative and can educate, motivate, build and influence across all levels of the business while acting as a brand ambassador to achieve high performance and excellent levels of customer satisfaction. We’re looking for someone to lead by example and motivate their team to achieve and exceed their targets while delivering a high standard of work

Day-to-day duties

• Ensure adherence to company policies and procedures in relation to compliance, security and health and safety.
• Manage performance to improve targets for increasing profitability and accuracy to reduce losses, actively participating in managing and setting such performance targets.
• Train and coach staff, making sure they deliver great service and achieve monthly KPIs.
• Promote the highest levels of customer service to our customers while maximising the performance of your region.
• Be an advocate in the use of the company's purchasing/handover process and ensuring that it is compliant at all times.
• Develop a culture of high achievement and the implementation of agreed best practices.
• Carry out regular staff performance reviews and be involved in recruiting staff.
• Promote a high-performance culture and create a working environment in which your staff can become successful.

Essential skills and experience

• Three years’ experience in a customer-facing role, some of it in the retail sales marketplace
• Can educate and influence customers of all levels and act as a brand ambassador to achieve high performance
• A highly effective communicator with the ability to communicate effectively and in a professional manner at all levels in the company and with customers
• Excellent time, interpersonal and organisational skills
• Excellent leadership and project management skills
• The ability to lead by example while motivating your team to achieve and exceed targets while delivering a high standard of work
• The ability to analyse trends to take the appropriate corrective actions
• Have a good knowledge of digital tools that can be used to increase productivity

Nice to have but not essential

• Proficient in Microsoft Office Suite or similar software
• Good knowledge of cars and vans
• Have a keen eye for detail when inspecting vehicles to ensure the condition is accurately reflected on the online purchasing platform
• An understanding of the mechanics of a Click & Collect service
• An understanding of the ‘sales journey’ in the automotive industry

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.