Area Housing Manager

Nottingham City Council; Nottingham; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

A prominent local authority in Nottingham is seeking an Area Housing Manager to lead the Tenancy and Estates team. This role involves improving housing outcomes and managing services effectively. Ideal candidates will have a solid background in housing management and strong interpersonal skills, with a focus on customer service. The position offers a hybrid working model and is crucial for community engagement.

Qualifications

• Experience in housing management or customer-facing environment dealing with complex issues.
• Knowledge of legal frameworks related to housing services.
• Ability to present clear and concise professional reports.

Responsibilities

• Lead a team to deliver tenancy and estate management services.
• Improve housing outcomes and neighbourhood standards.
• Manage customer-focused services addressing tenancy breaches and maintenance.

Skills

Customer-focused approach

Problem-solving skills

Interpersonal skills

Job description

Overview

Role: Area Housing Manager

Contract Type: Permanent

Working Hours: 37 hours per week, Monday to Friday, 8:30 am – 4:50 pm

Worker Type: Hybrid – a mixture of office and home working is to be expected

Salary: Grade I - £46,142 - £49,282 per annum

Location: Bulwell Riverside, NG6

We’ve got an exciting opportunity available for a talented individual to join our Tenancy and Estates team as an Area Housing Manager.

About The Role

As an Area Housing Manager within Nottingham City Council Housing Services, you will be responsible for leading a dedicated team to deliver high-quality tenancy and estate management services across a defined geographical area. This is a key leadership role focused on improving housing outcomes, neighbourhood standards, and the overall quality of life for tenants and leaseholders.

You will manage and motivate your team to provide a customer-focused, responsive service that addresses issues such as anti-social behaviour, tenancy breaches, estate maintenance, and safeguarding concerns.

Working closely with elected members, partner agencies and local communities, you will help shape and deliver housing services that reflect the diverse needs of Nottingham residents. You will also take an active role in community engagement, promoting tenant involvement, inclusion, and empowerment.

The role requires strong leadership, sound judgement, and the ability to manage complex issues while meeting financial and operational targets. You’ll also contribute to service development, respond to emergencies and support the City Housing Manager in achieving strategic priorities. This is an opportunity to make a tangible impact in communities across the city.

About You

The ideal candidate will have:

• Previous experience gained in a fast-moving, pressurised, housing management or customer-facing environment dealing with complex issues and competing priorities.
• Thorough knowledge and understanding of the legal and statutory framework relating to employment, local government, housing services and technical services, including data protection, FOI and Health & Safety.
• Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
• Highly customer-focused and able to demonstrate problem-solving skills.
• Ability to prioritise the work of the service area and manage and direct the process of change.
• Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.

Additional Information

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Closing Date: 2 October

Interview date: 20 October

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