Area General Manager

CBRE, Inc.; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate services firm seeks an Area General Manager to oversee multiple contracts in Bristol. You will provide strategic leadership, ensuring financial and operational commitments are met. The ideal candidate has a strong engineering background and managerial experience in technical services. Responsibilities include ensuring service excellence, promoting company values, and maintaining client relationships. This role involves occasional travel for operational delivery. Competitive salary and benefits offered.

Qualifications

• Managerial experience at Contract/Account Manager level or above within technical and/or hard services.
• Experience in developing and reviewing teams, conducting appraisals, and applying effective people-management practices.
• Career demonstrating continuous personal development.

Responsibilities

• Provide leadership and ensure contractual commitments are exceeded.
• Promote core values of the company and ensure service excellence.
• Accountable for financial plans and maintaining relationships with clients.

Skills

Excellent verbal and written communication skills

Excellent motivational and influencing skills

Visionary communication

Customer service excellence

Analytical skills

Creativity

Energy and self-starter mentality

Organisational skills

Education

Engineering qualification (HND or above)

Job description

Area General Manager

The purpose of this role is to provide leadership, management, and development of multiple contracts, ensuring financial, and operational commitments are met and exceeded.

Role Summary

Provide leadership, and ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of the contract are exploited to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re‑won on re‑tender. Ensure business policies and processes are effectively communicated and implemented within the contract. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process are effectively implemented across Norland Managed Services and subcontractor activities, and are regularly reviewed.

Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Work with other Operational Managers to ensure collaborative development of the business, effective teamwork, and support to colleagues. Develop contract financial plans for revenue and profit delivery, reduce WIP, debt, and cost, and grow contracts, ensuring these are met and exceeded. Ensure appropriate control systems so statutory, policy and contractual commitments are met. Ensure customer focus within all operational activities, and maintain effective relationships with key client contacts.

Promote and maintain the core values of Norland Managed Services. Provide leadership and guidance, advice, coaching and direct support to ensure best practice selection, training, assessment, and recognition/reward. Deliver effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad‑hoc reporting, and other publications. Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and mobilisation support for new contracts. Provide a learning environment and appropriate training and development planning. Ensure basic training needs are met, employees are fully competent to undertake their roles, and reach their full future potential.

Accountabilities: Report to a CBRE Business Unit Leader. Accountable to the CBRE functional heads as appropriate. Day‑to‑day accountable to relevant client contacts. Line‑manage a contract team and indirectly manage relevant sub‑contractors. Hold financial responsibility for delivering the plan commitments for the contract.

Aptitudes

• Excellent verbal and written communication skills.
• Excellent motivational and influencing skills, with high levels of personal integrity.
• Has vision and can communicate it effectively.
• A role model for customer service excellence.
• Analytical.
• Creative.
• Can contribute effectively across all business activities.
• Highly energetic, self‑starter, confident and stable in manner.
• Organised, able to prioritise and deliver under high pressure, business‑critical environments.

Circumstances

Will be required to travel occasionally to support operational delivery and participate in training and business review. Some overnight stays may be needed.

Education

Engineering qualification essential, preferably HND or above.

Training

Must demonstrate a career showing continuous personal development.

Experience

[Essential] Managerial experience at Contract/Account Manager level or above within technical and/or hard services. [Desirable] Delivery of wider facilities management services. Experience in developing and reviewing teams, conducting appraisals, and applying effective people‑management practice.