Apprenticeship and Widening Participation Administrator | West London NHS Trust

West London Mental Health Trust; Southall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A diversified healthcare organization is seeking an Apprenticeship and Widening Participation Administrator to provide comprehensive administrative support. Responsibilities include managing apprenticeship administration, updating the intranet, assisting with events, and supporting the Care Certificate. Candidates should be empathetic, proactive problem solvers with good listening skills. The position is based in Southall, United Kingdom.

Qualifications

• Ability to respond empathetically to queries by phone, email, or in person.
• Willingness to work independently as well as under supervision.

Responsibilities

• Manage administration for all Trust Apprenticeship programmes.
• Keep the Trust Intranet – Apprenticeship Page updated.
• Assist with arranging National Administrator Week events.
• Manage Work Experience programme administration.
• Support Care Certificate administration and data reporting.

Skills

Good listener

Empathy

Problem-solving

Job description

Overview

Interested in earning and learning? Keen to be part of a team that supports others to learn on the job and grow their career? As an Apprenticeship and Widening Participation Administrator, you will provide comprehensive administrative support to the Apprenticeship and Widening Participation programmes, ensuring all policies, processes and guidelines are adhered to and the highest level of customer service is delivered. You will also provide high quality administrative support to the Apprenticeship and Widening Participation Lead and will be an important point of contact for learners and Training Providers.

You will need to meet the Knowledge, Skills and Behaviour of the Apprenticeship standard as defined by both the Learning Provider and the Trust.

Responsibilities

• General administration for all Trust Apprenticeship programmes, learners, and the Apprenticeship Lead.
• Trust Intranet – Apprenticeship Page Management – keep this updated and work with the Communications Team/IT regarding changes or updates.
• National Administrator Week: assist the Lead with arranging events and collating outcome data.
• Work Experience: manage the administration, including pre/during/post programme planning, data collection and feedback.
• Care Certificate: support the Care Certificate administration, including data outcome collation and reporting.

Person Specification / Qualifications

• You will need to be a good listener with the ability to respond empathetically to queries by phone, email or in person.
• You will need a problem-solving approach and be willing to work independently as well as under supervision.
• You will need to meet the Knowledge, Skills and Behaviour of the Apprenticeship standard as defined by the Learning Provider and the Trust.

About the Trust (context)

West London NHS Trust is a diverse healthcare provider delivering mental health and physical health care, including services across eight London boroughs. The Trust employs thousands of staff across various services and is active in regional health system development.

Application Information

The advert closes on Tuesday 23 Sep 2025.