Apprentice Service Advisor (Apprenticeship)

GetMyFirstJob Ltd; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking dedicated Service Advisors to act as the liaison between customers and service technicians. Your role will involve assessing vehicle issues, providing repair descriptions, and ensuring excellent customer service. This apprenticeship offers a structured training program and the opportunity to gain valuable skills while working directly in the field. Ideal candidates will have strong communication skills and a customer-focused attitude.

Qualifications

• Level 3 Business Administrator Apprenticeship, training done in the workplace.
• Experience in customer service is preferred.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Deliver professional customer service and resolve inquiries at first contact.
• Greet customers in a friendly and courteous manner.
• Maintain accurate records of customer interactions and service requests.
• Assist in providing repair estimates and managing customer authorizations.

Skills

Communication

Customer focus

Team working

Relationship building

Problem solving

Education

GCSE (or equivalent) Maths and English at grade C or above

Job description

Overview

Service Advisors are the liaison point between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs.

Responsibilities

• To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
• To greet customers in a friendly, professional and courteous manner.
• To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction.
• To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers.
• In conjunction with Service Advisor/Senior Service Advisor, to encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager/Depot Manager for service improvement.
• To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
• To assist the Service Advisor/Senior Service Advisor to give repair estimates and price quotations and offer repair suggestions.
• To obtain customer authorisation and order numbers.

Training

Level 3 Business Administrator Apprenticeship. This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

GCSE (or equivalent) Maths and English at grade C or above desirable but not essential.

Skills required

• Communication
• Customer focus
• Team working
• Relationship building
• Problem solving

Prospects

This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.

Qualification / Standard : ST0070 Business administrator

Duration 15 months and 1 day