Apprentice Learning and Development Practitioner

NWG (Northumbrian Water Group); Glasgow; On-site; GBP 25,000; Full time

Job summary

A leading water services company is looking for an Apprentice Learning and Development Practitioner to support their Employee Experience Strategy. The role involves managing training plans, creating training materials, and engaging with stakeholders to enhance customer-facing capabilities. The ideal candidate should have strong organizational, communication, and presentation skills, and must have a minimum Level 4 GCSE in Maths and English. The position offers a full-time salary of £24,242 per annum with a 2-year apprenticeship program.

Qualifications

• Confident, creative, and enthusiastic individual with a passion for education and development.
• Self-motivated and self-reliant with a positive attitude.
• Ability to manage workload and engage with key stakeholders.

Responsibilities

• Support the delivery of training and manage training plans.
• Create training material for online and in-person sessions.
• Engage with learners to assess training outcomes and propose changes.

Skills

Strong organisational skills

Communication skills

Presentation skills

Stakeholder engagement

Education

Minimum Level 4 GCSE in Maths and English

Job description

About The Role

Job Title: Apprentice Learning and Development Practitioner

Full Time

2 Year apprenticeship

Salary £24,242 per annum

Location Pity Me / Durham

Interviews for this role will take place 14th & 15th October.

Role Overview

As an Apprentice Learning and Development Practitioner, you’ll be tasked with supporting the delivery of our Unrivalled Employee Experience Strategy. You will support the development and delivery of training across the Customer Directorate. This role reports directly to the Knowledge Manager and is part of the Customer Training Team. While the team operates within the People Directorate, its work has a significant impact across the Customer Directorate, supporting the development and delivery of training that enhances customer-facing capabilities.

You will be responsible for engaging with key individuals across the business to ensure training needs are met and recorded on a Training Needs Analysis, as required. You will also support the creation of training material (online and in-person) to ensure engagement, effectiveness and an unrivalled experience. Responsibilities include supporting the delivery of training, managing training plans, organising training schedules and delivering training where appropriate.

You will assess the outcomes of training delivery, engage with learners and stakeholders, and make proposals for future changes and delivery. You will also maintain our hub of online resources used by the Customer Directorate.

About You

This role is ideal for a confident, creative and enthusiastic individual with a passion for education and development.

You will need strong organisational skills to manage your own workload, training development plans, schedules and project work. The role involves stakeholder engagement, reporting and training delivery, so you should have strong communication and presentation skills, and the confidence to use them.

It is vital that you demonstrate what we expect of our learners, with a willingness and drive to develop. You should be self-motivated and self-reliant. Given the ever-changing training environment, you should have a professional, proactive and positive can‑do attitude and be adaptable.

Please note, you will be employed by our Training provider ATA.

The successful candidate requires a minimum Level 4 GCSE in Maths and English.