Apprentice Digital Support Technician

Digital Native; Birmingham; On-site; GBP 18,000; Full time

Job summary

A Multi Academy Trust is seeking an enthusiastic Apprentice Digital Support Technician in Birmingham. This role involves providing digital support, maintaining systems, and promoting best practices. Ideal candidates have strong communication and organizational skills, and a genuine interest in IT. Benefits include subsidised healthcare and professional development opportunities.

Benefits

Subsidised Private Healthcare package

Discounted Gym membership

Retail discounts

Free confidential advice and counselling

Well-being days

Employee referral scheme

Generous local government pension scheme

Qualifications

• Genuine interest in digital technologies and IT support.
• Ability to work independently and collaboratively.
• Eagerness to learn and develop technical and professional skills.

Responsibilities

• Provide frontline digital support.
• Maintain and configure digital systems.
• Promote digital best practices across schools.

Skills

Interest in digital technologies

Strong communication skills

Organizational skills

Problem-solving skills

Experience with Microsoft Office

Detail-oriented

Eager to learn

Education

5 GCSEs grades A*-C/9-4 or equivalent

Tools

Microsoft Office

Job description

Overview

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Are you passionate about technology and looking to launch your career in IT support? The Prince Albert Community Trust is seeking an enthusiastic and motivated Apprentice Digital Support Technician to join our Central Support Team.

This is a new and exciting opportunity to support the effective use of digital technologies across our Trust. You will play a key role in helping staff and students access and use digital tools confidently and securely. The role will involve a wide range of responsibilities, including providing frontline digital support, maintaining and configuring digital systems, and promoting digital best practices across our schools.

We are a forward-thinking and innovative Multi Academy Trust with fantastic pupils and staff, supportive representatives and Trustees, and a great community. We place bespoke professional development and support at the heart of all we do. We are relentless in the pursuit of excellence for all our stakeholders and firmly believe in the coaching model.

You will be a proactive member of the Central Support Team who is fully committed to achieving the vision of the Prince Albert Community Trust, responsible for providing an outstanding level of service and support to all stakeholders. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

We require someone who:

• Has a genuine interest in digital technologies and IT support.
• Has strong communication, organisation, and problem-solving skills.
• Can work independently and collaboratively in a team environment.
• Has experience using digital tools such as Microsoft Office and web-based platforms.
• Is detail-oriented and committed to maintaining confidentiality and data security.
• Is eager to learn and develop technical and professional skills.
• Is committed to safeguarding children and promoting online safety.

We can offer you

• A working culture that promotes diversity, equality, and social justice.
• A caring working environment where your welfare is of paramount importance.
• Opportunities for professional development and career progression.
• A supportive and experienced leadership team.

Benefits:

• Subsidised Private Healthcare package.
• Discounted Gym membership.
• Retail discounts and cashback.
• Free confidential advice, information, and counselling service.
• Well-being days.
• Employee referral scheme.
• Generous local government pension scheme.

Apprenticeship Training to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
• You will work alongside our experienced Service Desk team and build your skills through a combination of:
• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

Qualifications

• Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
• Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc

Salary: £18,000

Location: Birmingham, B42 4TU

Please note, this is an office based position and the apprentice will be required to attend our offices 5 days per week therefore it is likely that the successful candidate will have a commute of one hour or less.

The PACT is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Further information about the schools, our outcomes and philosophy can be found via our Trust website: www.the-pact.co.uk.

“This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role”.

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