Apprentice Customer Service Support (Physio)

Katalysysts Consulting; Swindon; On-site; GBP 14,000 - 17,000; Full time

Job summary

A prominent NHS organization in Swindon is looking for an Apprentice Administrator to join their team. This is an opportunity to gain hands-on experience in healthcare administration while studying towards a Customer Service Level 2 qualification. Candidates should have 4 GCSEs including Maths and English, and a commitment to complete the apprenticeship. The role involves clerical tasks, data management, and supporting a dynamic team in a friendly work environment.

Benefits

Hands-on experience

Structured learning pathway

Inclusive working environment

Qualifications

• Ability to meet Level 1 literacy at selection.
• Committed to the completion of the apprenticeship qualification.
• Ability to meet entry Level 3 Numeracy at selection.

Responsibilities

• Carry out essential admin and clerical tasks with efficiency and accuracy.
• Handle sensitive information with confidentiality.
• Maintain digital and physical filing systems.

Skills

Customer care understanding

Teamwork

Education

4 GCSEs grade A*-D / 3-9 including Maths and English

Job description

Overview

Kickstart Your Career with the NHS! Become an Apprentice Administrator at Great Western Hospitals

Are you ready to take your first step into a rewarding career in healthcare administration? The Physiotherapy Administration Team at Great Western Hospitals is looking for a motivated, enthusiastic individual to join our Apprenticeship Programme as an Apprentice Administrator.

What’s in it for you?

• Hands-on experience in a dynamic, public-facing NHS role with support from experienced managers, training providers, and a dedicated apprenticeship team
• A structured learning pathway leading to a Customer Service Level 2 qualification
• Time set aside for off-the-job study and personal development
• A friendly, inclusive working environment where your growth is our priority

As part of this opportunity, you’ll learn the ropes of administration, contribute meaningfully to your team, and gain invaluable skills that will set you up for future success — all while making a real difference in the lives of patients and staff.

Whether you’re just starting out or looking for a fresh direction, this apprenticeship is your launchpad into the world of healthcare.

Main duties

• Carry out essential admin and clerical tasks with efficiency and accuracy
• Handle sensitive information with the utmost confidentiality
• Perform data input, extraction, photocopying, faxing, filing, and typing duties
• Maintain digital and physical filing systems in line with organisational policies

This is more than just a desk job — it’s your chance to gain hands-on experience, contribute to a dynamic team, and develop valuable skills in a supportive workplace.

About Us

Our STAR values — Service, Teamwork, Ambition, and Respect — guide everything we do. Our goal is to empower individuals to lead independent and healthier lives, whether at home, in the community, or within the hospital.

Details

Date posted: 17 September 2025

Salary: £14,762 a year per annum pro rata

Contract: Apprenticeship • Duration: 18 months • Working pattern: Full-time

Location: Great Western Hospital, Marlborough Road, Swindon, SN3 6BB

Job responsibilities

To provide under supervision and following appropriate training an efficient and effective clerical and administrative support service to the organisation’s team in accordance with relevant policies and procedures.

Qualifications

Essential

• 4 GCSEs grade A*-D / 3-9 including Maths and English
• Ability to meet Level 1 literacy at selection
• Committed to the completion of the apprenticeship qualification
• Ability to meet entry Level 3 Numeracy at selection

Experience

Essential

• Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and/or face to face
• Some understanding of the apprenticeship role

Desirable

• Experience of teamwork

Other information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (DBS).

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For more information, visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK must present a criminal record certificate from each country where they resided for 12 months or more in the past 10 years. Guidance can be found here: Criminal records checks for overseas applicants.

Employer details

Employer: Great Western Hospitals NHS Foundation Trust

Address: Great Western Hospital, Marlborough Road, Swindon, SN3 6BB

Employer’s website: https://www.gwh.nhs.uk/