Apprentice Customer Service Advisor. Job in Tavistock Education & Training Jobs

EE; Tavistock; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications company in the UK is seeking candidates for a customer service apprenticeship. No prior experience is necessary, as training will be provided. Candidates will assist customers over the phone and complete NVQ Level 2 in Customer Service. The role offers a starting salary of £21,620, rising to £25,684 post-apprenticeship, with various perks including discounts on tech and support for career development.

Benefits

Starting salary of £21,620

Discounts on mobile and broadband packages

Discounts on tech products

Support for career development

Access to a private GP 24/7

Qualifications

• A friendly voice and a great attitude are essential.
• Willingness to learn and grow your career.

Responsibilities

• Assist customers with billing and tech support over the phone.
• Build relationships and deliver great service.
• Complete a 15-month NVQ Level 2 in Customer Service.

Skills

Customer service

Problem-solving

Communication

Education

No prior experience required

NVQ Level 2 in Customer Service

Job description

Where : EE Plymouth

Full time : Permanent

Salary : £21,620 per year

Start Date: 16th February 2026

Start your future with EE - Where your voice could be the start of something big

What's in it for you:

• A great starting salary of £ 21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

• Huge discounts of f your Mobile and Broadband packages, starting at £10 a month
• Huge d iscounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.