Apprentice Customer Service Advisor

EE Limited; Tavistock; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications company in Tavistock is seeking an Apprentice Customer Service Advisor. This entry-level role offers £21,620 annual salary, with progression after the apprenticeship. You will assist customers over the phone, resolving inquiries and providing support. Ideal candidates possess a positive attitude and eagerness to learn. This position includes comprehensive training leading to an NVQ Level 2 qualification in Customer Service, aiming to help you build a rewarding career.

Benefits

Great starting salary

NVQ Level 2 qualification

Discounts on mobile and broadband

Access to a private GP 24/7

Qualifications

• A positive attitude and a willingness to learn.
• No previous experience required; training provided.

Responsibilities

• Assist customers with billing questions and tech support.
• Complete a 15-month NVQ Level 2 in Customer Service.
• Participate in a dedicated study day each week.

Job description

Apprentice Customer Service Advisor

Tavistock, Devon - £21,620.00 Annual GBP Full Time

Salary: £21,620 per year

Start Date: 16th February 2026

Start your future with EE - Where your voice could be the start of something big

What's in it for you:

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as smart watches, speakers, TVs, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.