Apprentice Customer Service Advisor

Farmfoods; Monkspath; On-site; GBP 26,000; Full time

Job summary

A well-established family business in Monkspath is seeking an Apprentice Customer Service Advisor to join their team. This full-time role involves supporting daily operations, managing customer inquiries, and maintaining records. The ideal candidate should have a positive attitude, excellent communication skills, and the ability to work efficiently under pressure. A Level 3 Customer Service Apprenticeship will be offered, providing opportunities for growth and career progression. The company offers a starting salary of £25,397 along with a benefits package, including 6 weeks holiday and a staff discount.

Benefits

6 weeks holiday

15% staff discount

Free refreshments in the canteen

Free onsite car parking

Access to a staff benefits package

Qualifications

• Friendly, positive, and hardworking approach.
• Excellent attention to detail and organizational skills.
• Confident communicator with a can-do attitude.

Responsibilities

• Support team with daily operations and communications.
• Handle customer queries and complaints via telephone and email.
• Maintain accurate records and reports.

Skills

Friendly attitude

Attention to detail

Organisational skills

Communication skills

Ability to work under pressure

Reliability

Proficient in Microsoft Office

Education

Functional skills in English and Maths

Job description

Job Overview

Apprentice Customer Service Advisor – hours: office based, full time (40 hours), 08:30 to 17:30 – Monday to Friday. You will also work one Saturday approximately every three weeks (with a day in lieu).

Salary: Starting salary of £25,397 per annum. Benefits: 6 weeks holiday, 15% staff discount, staff benefits package, free refreshments in the staff canteen, free onsite car parking.

Training & Apprenticeship

We offer a Level 3 Apprenticeship in Customer Service, which includes:

• Working in a busy customer service department and learning how to be a great customer service advisor.
• Regular pre‑arranged visits (every 6 to 8 weeks) from an assessor from our apprenticeship provider. In between visits, regular reviews will be conducted via webinar, telephone and video call.
• Regular completion of apprenticeship coursework.
• Completion of functional skills in English and Maths (if required).
• Completion of an assessment period (3 months), including a final end‑point assessment at the end of the 12‑month training programme.

Pay, Working Hours and Benefits

• Starting salary of £25,397, with a potential salary review after 6 months, depending on progress and achievement of KPIs.
• Level 3 Customer Service Specialist Apprenticeship Qualification.
• Paid time to complete apprenticeship coursework.
• Great training and support.
• Opportunities for career progression.
• Staff benefits package which includes a virtual GP and discounted services and products such as cinema tickets, gym memberships, days out and travel.
• Free onsite car parking and free refreshments available in the staff canteen.

Role Summary

Farmfoods is a family business that prides itself on offering customers great value, quality products, and a friendly, customer‑focused experience. As an Apprentice Customer Service Advisor you will support your team in all aspects of their daily operations including answering telephone queries, handling complaints, responding to emails, postal duties, accurate record keeping and reporting.

Ideal Candidate

• Friendly, positive, hardworking approach to work.
• Excellent attention to detail.
• Great organisational skills.
• Confident communicator.
• Enjoy being busy and working at a fast pace under pressure, with excellent time keeping to meet deadlines.
• Reliable team member.
• A confident, people‑focused individual with ambition to grow into a future leadership role.
• Ensures all work set by the apprenticeship provider is completed on time and to the best of your ability.

Our ideal candidate can effectively use Microsoft Office (Word, Excel and PowerPoint), and will also learn our in‑house software through training.

Above all, you will embody Farmfoods values: Hard Work, Trust, Respect, and a Positive Attitude. If you have a “can‑do” attitude, this is an opportunity to shine. Many people in management positions at Farmfoods started their careers in entry‑level positions, so this could be the start of a rewarding career.

About Farmfoods: We aim to offer sensational value to customers on a great range of everyday family‑oriented goods, backed by a focus on an old‑fashioned, genuine, and friendly customer experience.