Apprentice Customer Service Advisor

EE; Bere Alston; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications provider in the UK seeks enthusiastic individuals for a full-time customer service apprenticeship. You'll engage with customers via phone to assist with queries and support, while also completing an NVQ Level 2 in Customer Service. Ideal candidates will have a positive attitude and a readiness to learn. Join us to kick start your career and grow within an inclusive environment. Apply now to start your future!

Benefits

Starting salary of £21,620 rising to £25,684

Huge discounts on mobile and broadband

Support for career development

Access to a private GP 24/7

Qualifications

• No experience needed, just a friendly voice and a willingness to learn.

Responsibilities

• Assist customers with billing questions and tech support over the phone.
• Complete a 15-month NVQ Level 2 in Customer Service.

Skills

Positive attitude

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Where : EE Plymouth

Full time : Permanent

Salary : £21,620 per year

Start Date: 16th February 2026

Start your future with EE - Where your voice could be the start of something big

What's in it for you:

• A great starting salary of £ 21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

• Huge discounts of f your Mobile and Broadband packages, starting at £10 a month
• Huge d iscounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.