Apprentice - Customer Service

Sanctuary Group; Worcester; On-site; GBP 16,000 - 19,000; Full time

Job summary

A leading provider of housing and community services in the UK is seeking a Customer Service Apprentice in Worcester. This role offers training for a nationally recognized qualification while gaining practical work experience in a supportive Talent Acquisition Team. Ideal candidates should possess good communication skills, a willingness to learn, and have achieved at least 2 GCSEs in Maths and English. The role includes providing customer service support and coordination tasks. Attractive employee benefits are offered, including 25 days annual leave.

Benefits

25 days annual leave plus holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Wellbeing support

Cycle to Work scheme

Qualifications

• Willingness to learn and dedication to customer service.
• Ability to communicate with confidence and take ownership of tasks.

Responsibilities

• Provide customer service and administration support.
• Deal with queries via email and telephone.
• Coordinate events with Training Providers and Hiring Managers.

Skills

Communication skills

Interpersonal skills

Initiative

Working knowledge of Microsoft Office

Education

Minimum 2 GCSEs at grade C or above in Maths and English

Job description

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Sanctuary is one of the UK’s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Fixed term contract initially for 15 months

Worcester

Starting salary year 1: £16,489.20

35 hours per week

University isn’t always the answer!

Are you looking for your next step or change in career? This is an exciting opportunity to join our award‑winning Apprenticeship programme. In partnership with our training provider - HWGTA - the programme offers you a chance to study for a Customer Service Level 2 nationally recognised qualification, all whilst gaining practical work experience.

There is potential for progression to the Business and Administration Level 3 apprenticeship upon successful completion of the Level 2 programme.

What will you do?

As a Customer Service Apprentice, you will join our Talent Acquisition Team, working alongside colleagues within the Talent Team. The Learning Academy offers a range of bespoke training and qualifications to all employees within Sanctuary and this Apprenticeship will give you the unique opportunity to gain a real insight and understanding of the Talent Team function, while developing great relationships across the team.

You will provide key customer service and administration support by dealing with queries via email and telephone, sending weekly reports to the team, supporting the team with the coordination of events liaising with Training Providers and Hiring Managers, also carrying out additional duties as required.

What skills and abilities do I need to have?

We look for candidates who live and breathe our values; Ambition, Inclusion, Integrity, Quality and Sustainability - and have a willingness to learn, enthusiasm and dedication.

On top of this, practical skills we are looking for are:

• A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Good communication skills with the confidence to take some ownership over growing your knowledge and skill set.
• Approachable, with great interpersonal and relationship building skills.
• You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative.

About us

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools.
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Closing Date 15 December 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values.

Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.