Apprentice Customer Advisor

EE; Northwich; On-site; GBP 11,000 - 22,000; Full time

Job summary

A leading telecommunications provider in Northwich is offering a full-time Apprenticeship in Customer Service. You will assist customers over the phone with a focus on building relationships and delivering great service. No prior experience is necessary; just a friendly attitude and the desire to learn. As part of the program, you will receive dedicated training and support while completing an NVQ Level 2. This role provides opportunities for personal and professional growth.

Benefits

Starting salary of £21,620

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Free tea and coffee

Qualifications

• No prior experience needed, just a positive attitude and willingness to learn.
• Support with training and guidance throughout the apprenticeship.
• Access to a dedicated study day each week.

Responsibilities

• Assist customers with billing and tech support over the phone.
• Complete a 15-month apprenticeship in Customer Service.
• Interact positively with customers to help them stay connected.

Skills

Customer service

Communication skills

Problem solving

Education

NVQ Level 2 in Customer Service

Job description

Full time : Full Time Apprenticeship

Hourly rate: £11.09

Start Date : 23/02/26

Wondering What's In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year.

• Huge?discounts of EE & BT products including your Mobile and Broadband - saving you?hundreds?of?pounds?every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.

• Season Ticket?Travel Loan - giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts.
• Volunteering days, so you can?give back?to your local community.

• Optional Private Healthcare and Dental, to protect you and your family.
• The smaller bits like; free tea and coffee, and even a concierge.

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.