Apprentice Administrator - Paediatrics

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a Customer Service Apprentice to join their team in Norwich. This role offers the chance to develop new skills while providing essential support to the Senior Management Team and ensuring smooth clinic operations. The ideal candidate should be enthusiastic, friendly, and capable of working under pressure. This position includes comprehensive training and the opportunity to gain a recognized apprenticeship qualification.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Career development support

Qualifications

• Looking to start a career in Administration.
• Must develop new skills and gain valuable work experience.
• Demonstrate NNUH's 'PRIDE' values.

Responsibilities

• Provide comprehensive support to the Senior Management Team.
• Deal with telephone enquiries and record referrals.
• Organise patient's notes and ensure smooth clinic operations.

Skills

Enthusiastic

Works well under pressure

Friendly and approachable

Ability to prioritise workload

Education

L2 Customer Service Practitioner Apprenticeship Standard

Job description

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification. You will be enrolled with a local education provider and will be required to complete your L2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement. This post will be required to work alongside the Band 4 Medical Secretary to provide comprehensive support to the Senior Management Team and other relevant staff within the department. This will be through supporting the MDT, administering electronic and paper records, typing and other admin tasks. The post holder's main responsibilities will include dealing with telephone enquiries, recording referrals on our electronic system, booking appointments, organising patient's notes in order to ensure our clinics run smoothly, photocopying, filing and general office duties. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

This post would be ideally suited to someone that is looking to start a career in Administration. We are looking for someone that is enthusiastic, works well under pressure, is friendly and approachable and can prioritise their own workload. This role will be fully supported; however there may be a small amount of time that working without supervision is required.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics