Apprentice Administrator - Gravesend

IPS International; Rochester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading business training provider in Rochester seeks a motivated Apprentice Administrator to join their team. This apprenticeship offers hands-on experience in various office functions while also working towards a nationally recognized qualification in Business Administration. You will engage in tasks ranging from phone management to record-keeping, with a focus on developing valuable administrative skills. Ideal for individuals who are organized, eager to learn, and ready to make a positive impact in a supportive environment.

Benefits

Training and mentorship

Qualifications

• GCSE in Maths and English at grade 4/C or above is essential.
• Desirable: GCSE in ICT or Business Studies at grade 4/C or above.

Responsibilities

• Answer and direct phone calls, handle queries professionally.
• Welcome visitors to the office and provide assistance.
• Review and respond to emails and correspondence.
• Maintain client and staff records accurately.
• Prepare letters, forms, reports, and manage documents.
• Ensure communal areas are tidy and welcoming.
• Assist in preparing for meetings and audits.
• Support various administrative needs across departments.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Team working

Interpersonal Skills

Reliable

Time Management

Enthusiastic

Motivated

Willing to learn

Education

GCSE Maths (grade 4/C and above)

GCSE English (grade 4/C and above)

GCSE ICT or Business Studies (grade 4/C and above)

Job description

Summary

We are looking for a motivated and enthusiastic Apprentice Administrator to join our dedicated team. This is an excellent opportunity for someone looking to start a career in business administration in the care sector. You will gain hands‑on experience in a supportive office environment while working towards a nationally recognised qualification.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you’ll do at work

As an Apprentice Administrator at Austen Allen Homecare, you will be a vital part of our day‑to‑day office operations, playing a key role in helping our care services run smoothly and efficiently. This hands‑on role offers the opportunity to gain valuable real‑world experience in a busy office environment while working towards a nationally recognised Business Administration qualification.

You’ll be based at our office, supporting various departments, including Coordination, Training, Management, and HR. At the same time, you'll learn core administrative skills and contribute to the smooth running of the business. Each day will be different, offering new challenges and learning opportunities.

A Typical Day or Week Might Include:

• Answering and Directing Phone Calls: You’ll be the first point of contact for many callers, handling queries or directing them to the right person in a friendly and professional manner
• Meeting and Greeting Visitors: You’ll welcome visitors to the office, providing assistance and ensuring they feel comfortable and supported
• Communications: You will review and respond to emails, assist with written correspondence, and ensure that messages are forwarded to the appropriate teams
• Data Entry and Record Keeping: You'll help keep both client and staff records up to date by accurately entering information into our systems and ensuring that databases and spreadsheets are properly maintained
• Document Management: You’ll be involved in preparing letters, forms, reports, and other documents, as well as handling tasks such as photocopying, scanning, and printing
• Office Organisation: Maintaining communal areas, such as the reception or meeting rooms, in a tidy and well‑stocked condition will be part of your routine, helping to create a welcoming and efficient workplace
• Supporting Meetings and Audits: You may assist in preparing for internal meetings, compiling documentation for audits, and supporting broader compliance tasks
• Administrative Support: You’ll work alongside different departments to support various administrative needs
• Confidentiality and Compliance: As you grow into the role, you’ll learn how to handle sensitive information with care and adhere to GDPR and company policies
• Learning and Development: You’ll have protected time for training, coursework, and mentoring, receiving guidance from supervisors and team members to help you meet your apprenticeship goals
• This role is ideal for someone organised, proactive, and eager to learn. You will not need previous office experience, just a positive attitude, good communication skills, and the willingness to be part of a team that makes a genuine difference in people’s lives

You’ll be fully supported throughout your apprenticeship journey and have the opportunity to build a strong foundation for a long‑term career in administration or within the care sector.

Where you’ll work

15A High Street
Strood
Rochester
ME2 4AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IPS INTERNATIONAL LIMITED

Training course

Business administrator (level 3)

Training schedule

For this apprenticeship standard, learners will have the opportunity to focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this apprenticeship standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.

Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard.

Requirements

Essential qualifications

GCSE in:

• Maths and English (grade 4/C and above)

Desirable qualifications

GCSE in:

• ICT or Business Studies (grade 4/C and above)

Other in

Maths and English (grade Pass if GCSEs not achieved.)

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Interpersonal Skills
• Reliable
• Time Management
• Enthusiastic
• Motivated
• Willing to learn

Other requirements

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules. NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company. **If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you. If you would like to opt out of this mailing list please select unsubscribe in the email.**