Applications Support Engineer

RTX; Harlow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm is seeking a Digital Technology professional in Harlow. The role focuses on supporting and maintaining full application life cycles, addressing business requirements, and maximizing customer engagement. Ideal candidates will manage service performance, utilize technical skills in various applications, and ensure compliance with IT governance. This full-time position involves working in a hybrid model with a minimum of 2 days on-site each week.

Qualifications

• Experience in software upgrades and data migration.
• Proficiency in application configuration and dataflow modification.
• Strong operational focus with an understanding of IT compliance.

Responsibilities

• Support and maintain the full application life cycle.
• Manage incidents, problems, and changes to the service.
• Lead the development and implementation of key service level agreements.

Skills

Ruby

Mac OS

Computer Networking

Windows

TCP

Customer Support

Linux

Shell Scripting

VPN

DNS

Technical Support

Troubleshooting

Job description

Date Posted : Country :

United Kingdom

Location :

GBR01 : Harlow Essex Kao One Kao Park Harlow CM17 9NA

Position Role Type :

Job Title :

Grade :

Function : Digital Technology

Location : Harlow or Glenrothes (Hybrid with a minimum of 2 days on site per week)

Clearance : SC

Duration : Permanent

Hours : Full time 37 hrs

Role Summary

This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements / configuration changes and new stand-ups utilising industry standard best practice. It will also play a major part in understanding new business requirements testing and integration other applications to integrate data between application.

Reporting to the Head of Business Intelligence the successful candidate shall manage operate improve maintain and report the performance of the service. You will be operationally focused and will support optimal use of application technologies driving to improve business efficiency reduce risk and maximise customer engagement both internally and externally.

Responsibilities include but are not limited to

• Act as the applications Subject Matter Expert and technical with a particular focus on administering configuring and modifying dataflows within the tool.
• Software upgrades and data migration between different platforms and O / S level Administration experience would be a distinct advantage.
• Regular software maintenance performance tuning and patching including some periodic monthly out of hours working.
• Plan works with the Head of Service ensuring operational integrity and compliance covering information security change management asset management and software licensing.
• Meet IS assurance governance and policies to ensure we operate with confidence through effective maintenance of secure and stable IT platforms for the business adherence to company security accreditation and audit requirements.
• Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.
• Support the development and implementation of key service level agreements (SLAs).
• Manage incidents problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
• Maintain system documentation support procedures and rota / cover arrangements with actively managed preventative upgrade cycles.
• Support effective operational supplier performance and repairs & maintenance contracts including software licencing compliance software licence & support contract agreements and renewals.
• Carry out a programme of daily / weekly / monthly checks and develop approaches to improve streamline and automate the health status of the environment.

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Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1