Applications Support Engineer

Capita plc; Coventry; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading UK service provider is seeking an experienced professional to support applications aligned to the TFL business unit, primarily using Microsoft Azure. The role requires strong expertise in Microsoft SQL and a flexible problem-solving attitude. Key responsibilities include incident management, data analysis, and ensuring system uptime while working in a rotation-based schedule. Additional perks include competitive salary, holiday entitlements, and various employee benefits.

Benefits

Competitive salary

23 days holiday (rising to 27)

Company matched pension

Paid volunteer day

Qualifications

• Strong knowledge and experience in Microsoft Azure and SQL for application support.
• Ability to analyze systems and data to troubleshoot issues.
• Strong work ethic with a flexible approach to work.

Responsibilities

• Support applications hosted in Microsoft Azure and resolve incidents.
• Analyze data and resolve system issues effectively.
• Participate in the on-call rota and perform out of hours changes.

Skills

Microsoft Azure

Microsoft SQL

PowerShell

Problem solving

Tools

Kubernetes

Linux

Oracle PL/SQL

Job description

Purpose of the role:

Based primarily at home with your office located Coventry, you will report into the Frontline Team Leader and will be responsible for supporting all applications aligned to the TFL business unit encompassing any of the technical streams within the team hosted in Microsoft Azure.

The applicant will need to possess a strong work ethic, strong problem solving skills, a can do attitude and flexible approach, ability to work with individuals at all levels in the organisation along with a knowledge of software support, and excellent data analysis skills.

Working hours are between 7.00 AM - 6.00PM and will be on a rotation basis.

What you'll be doing:

• Proactively deal with incidents and requests assigned to the team
• Supporting applications based in Microsoft Azure
• Analyse systems and data to investigate and resolve reported system and data issues.
• Work closely and efficiently with team members, other colleagues and third parties to ensure support requirements are fully achieved.
• Ensure that documentation is kept up to date and knowledge is shared between team members
• Ensure system uptime achieves strict KPIs
• Resolve incidents within SLA and KPI requirements
• Ensure that processes defined for the team are followed
• Participate in the on‑call rota as required
• Perform out of hours changes as required by the business

What we're looking for:

Essential:

• Use of Microsoft Azure, AKS or other cloud services for application hosting, automation and monitoring
• Strong Microsoft SQL use
• Supporting Applications using Microsoft SQL
• Supporting MS Azure based Applications
• PowerShell/Bash

Desirable:

• SFTP
• Kubernetes, Containers, Pods, Microservices
• KQL
• XML
• SOAP
• Excel
• Linux
• Oracle PL/SQL and working with Oracle DB's

What's in it for you?

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [e-mail] and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.