Applications Support Associate

SOCOTEC UK Limited; Bretby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading testing and inspection firm in Bretby is seeking an Application Support Associate to join its IT team. This role is perfect for someone looking to advance their IT career while contributing to critical applications in a dynamic environment. Candidates should have at least a year of experience in IT or service desk roles and strong troubleshooting skills. The company offers opportunities to work with modern technology and professional development in a supportive atmosphere.

Benefits

Opportunity to work with modern technologies

Professional development in a supportive team

Qualifications

• Minimum 1 year of industry and IT experience.
• Experience working in IT service desk or IT application support.

Responsibilities

• Handle Service Desk requests and act as 3rd line specialist support.
• Provide support for system releases and general maintenance.
• Monitor, analyse, and resolve production application issues.

Skills

Strong troubleshooting and resolution skills

Supportive attitude and openness to change

Tools

MySQL

MS SQL Server

REST and Web APIs

Apache Tomcat

Docker

Azure

Microsoft 365 SharePoint

Java

JavaScript

Node.js

Mobile app development (Android)

Job description

Application Support Associate

Location: Bretby
Business Unit: IT Team – Central Services

About the Role

SOCOTEC is seeking an Application Support Associate to join our growing IT team. This is an excellent opportunity for someone early in their IT career to develop technical expertise while contributing to a dynamic and expanding organisation.

As part of our Central Services IT team, you will play a key role in supporting and maintaining business-critical applications that power SOCOTEC's operations. You'll work with a diverse range of bespoke web, desktop, and mobile applications, ensuring their stability, performance, and continuous improvement.

What You'll Do

• Handle Service Desk requests and act as 3rd line specialist support
• Provide support for system releases and general maintenance
• Monitor, analyse, and resolve production application issues, taking preventative actions to minimise recurrence
• Deliver fixes and corrections to systems efficiently
• Assist end users with requests and incidents to enable the business to meet its goals
• Share knowledge and contribute to building comprehensive knowledge guides
• Work in a structured and methodical manner following industry best practices
• Support continuous improvement and evolution of the development team function

What We're Looking For

Essential:

• Minimum 1 year of industry and IT experience
• Experience working in either IT service desk or IT application support
• Strong troubleshooting and resolution skills
• A supportive attitude and openness to change

Desirable Knowledge (training provided):

• MySQL & MS SQL server
• REST and Web APIs
• Windows and Linux servers
• Apache Tomcat, Docker, Azure
• Microsoft 365 SharePoint
• Programming languages (Java, JavaScript, Node.js)
• Mobile app development (Android)

What We Offer

• The opportunity to work with modern technologies and practices
• Exposure to a wide range of technical systems and platforms
• Professional development in a supportive team environment

About SOCOTEC

SOCOTEC is a global leader in Testing, Inspection, and Certification (TIC), specialising in risk management and asset integrity across construction, infrastructure, and various industries. We operate in 26 countries, serving 200,000 clients worldwide.

We offer transversal career pathways as well as linear pathways, and we will support you in attaining a portfolio career in one place. Not to mention the possibility of working locally, nationally, or globally, in the office or remotely. We are committed to your personal and professional development, and you will be supported in every step of your journey with us. #YouGrowWeGrow

Think you’ve got what it takes to add value to our success? We would love to hear from you and look forward to receiving your application.

Building a safer and more sustainable world is the core mission we set out to achieve at SOCOTEC, it is at the heart of everything that we do. We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations.