Applications Support Analyst — Drive IT Systems & Upgrades

Churchill Living Ltd; Moortown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retirement living company is seeking an Applications Support Analyst in Ringwood. This role entails resolving service desk tickets, maintaining documentation, and supporting system operations for hosted applications. Ideal candidates will have experience with Qube and Civica CX and demonstrate strong problem-solving skills. The position offers competitive salary and benefits, including 24 days of annual leave and ongoing personal development opportunities.

Benefits

Competitive salary

24 days annual leave

Day off on birthday

Employee Assistance Programme

Colleague well-being initiatives

John Lewis vouchers - £200 for expectant parents

Qualifications

• Previous experience in applications support required.
• Confident in a collaborative team environment.
• Attention to detail in documentation is essential.

Responsibilities

• Resolve service desk tickets for assigned applications.
• Maintain technical documents and procedures.
• Support business operations with system reports.

Skills

Problem solving

Analytical skills

Systems administration

Tools

Qube

Civica CX

SaaS applications

Job description

A leading UK retirement living company is seeking an Applications Support Analyst in Ringwood. This role entails resolving service desk tickets, maintaining documentation, and supporting system operations for hosted applications. Ideal candidates will have experience with Qube and Civica CX and demonstrate strong problem-solving skills. The position offers competitive salary and benefits, including 24 days of annual leave and ongoing personal development opportunities.