Applications Support Analyst

Golding Homes; England; On-site; GBP 35,000; Full time

Job summary

A housing association in Maidstone is seeking an Applications Support Analyst to provide day-to-day support for applications, including the Housing Management System. You will monitor support tickets, troubleshoot issues, and act as the main contact for the customer portal's improvement. The role requires familiarity with IT service management processes and a willingness to learn the Microsoft Power Platform. This hybrid position requires office presence five days a week initially, reducing to three after six months, alongside generous benefits and a commitment to staff wellbeing.

Benefits

28 days annual leave

Company Pension

Flexible benefits including health cash plan

Onsite gym

Qualifications

• Good level of education, to A level or equivalent.
• Previous experience in a support role within an IT or Business Applications environment.
• Familiarity with ticketing systems and IT service management processes.

Responsibilities

• Monitor and respond to application support tickets in a timely manner.
• Troubleshoot and resolve application-related issues.
• Perform regular system checks, maintenance, updates, and patches.

Skills

Application support

Troubleshooting

Microsoft Power Platform

Education

A level or equivalent

Tools

Ticketing systems

Job description

Applications Support Analyst

Maidstone (Hybrid)

£34,828 per annum

Permanent

Full time (37 hours per week)

Golding Homes are looking for an Applications Support Analyst to act as a supporting role within their IT and Data Function, this role will be responsible for providing the day-to-day support for Golding’s applications, for example the Housing Management System. This role will focus on resolving business-as-usual support tickets, ensuring smooth operation of their application landscape, and being the champion and main point of contact for the ongoing support and improvement of their customer portal.

The role will also involve supporting the Application Development and Support Analysts in ongoing development projects, including both the Power Platform and other housing related systems.

Responsibilities

• Monitoring and responding to application support tickets in a timely manner, providing ongoing support and maintenance for existing applications, ensuring their reliability and performance.
• Troubleshooting and resolving application-related issues and escalating to senior team members when necessary.
• Perform regular system checks, routine maintenance, updates and patches to ensure application security and functionality.
• Act as the main point of contact and advocate for the improvement and enhancement of their customer portal
• Coordinate with the Application Support and Development Analysts and the wider IT team to implement updates, ensuring that the portal meets evolving business and customer needs.
• Provide support in the migration and upgrading of the existing applications as part of ongoing transformation initiatives

Qualifications

• Good level of education, to A level or equivalent
• Previous experience in a support role within an IT or Business Applications environment
• Familiarity with ticketing systems and IT service management processes
• Experience of using the Microsoft Power Platform, or willingness to learn
• An understanding of application support and development
• Knowledge of housing systems and their maintenance.

Their Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Their head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

You will be required to be in the office 5 days a week for the first 6 months and then moving to 3 days in the office.

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

Benefits

• 28 days annual leave per year (plus bank holidays)
• Company Pension contribution and life assurance
• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
• An annual Wellbeing Fund

Please note that we'll be shortlisting throughout and reserve the right to close this role early.

Closing date: 19th December 2025

Telephone Interviews: Week commencing 5th January 2026

Face to Face interviews: 15th January 2026