Applications Engineer

Infuse Financial; Hull and East Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading flexible packaging manufacturer is looking for an Applications Engineer to bridge engineering, production, and customer teams. The role involves providing technical support, managing customer projects, and ensuring effective product implementation. Candidates should have experience with packaging machinery and excellent communication skills. This position requires travel for customer visits both locally and internationally.

Qualifications

• Strong background in packaging machinery and materials is required.
• Ability to manage customer trials as full-scale projects is essential.
• Experience in providing technical expertise and support is needed.

Responsibilities

• Provide expert advice and technical support to customers.
• Collaborate with sales and engineering teams to design solutions.
• Conduct product demonstrations and training sessions.
• Oversee project implementation ensuring timely delivery and satisfaction.
• Prepare documentation to support sales and project activities.

Skills

Strong engineering background with hands-on experience in packaging machinery

Proven experience understanding of different types of processing machines

Good knowledge of materials and their interaction with processing methods

Excellent fault-finding skills

Excellent communication skills

Willingness to travel for customer visits

Education

Technical / engineering qualification preferably degree standard

Job description

Overview

Company Profile A printed flexible packaging manufacturer is looking for an Applications Engineer to complement its well-established team. The company extrudes prints and converts and services both the food and non-food sectors.

Title: Applications Engineer

Location: West Yorkshire

Salary: Not specified

Purpose of job

The Applications Engineer will play a critical role in bridging the gap between engineering, production, and customer-facing teams. This position requires a strong background in packaging machinery and materials, with the ability to manage customer trials as full-scale projects. The successful candidate will provide technical leadership, support product implementation, and ensure optimal performance of packaging solutions on customer lines.

They are responsible for providing technical expertise and support to customers and internal teams by understanding their requirements, designing tailored solutions, and ensuring the successful implementation of their products and services. This role acts as a key liaison between the sales, engineering, and product development teams to ensure customer satisfaction and drive business growth through effective application of their technology.

Key Accountabilities

• Customer Support & Technical Expertise: Provide expert advice and technical support to customers and internal teams, addressing product-related queries and troubleshooting issues.
• Solution Design: Collaborate with sales and engineering teams to analyze customer needs and design customized application solutions that meet those requirements.
• Product Demonstrations: Conduct product demonstrations, technical presentations, and training sessions for customers and internal staff.
• Project Management: Oversee the implementation of application solutions, ensuring projects are delivered on time, within scope, and to the customers satisfaction.
• Documentation: Prepare technical documentation, proposals, and reports to support sales and project activities.
• Feedback & Improvement: Gather feedback from customers and relay product performance and improvement suggestions to the product development team.
• Collaboration: Work closely with sales, engineering, and support teams to ensure seamless communication and delivery of solutions.
• Continuous Learning: Stay updated on industry trends, new technologies, and the companys product offerings to provide the best solutions.

Skills & Competences

• Strong engineering background with hands-on experience in packaging machinery and application processes
• Proven experience and understanding of different types of processing machines.
• Good knowledge of the materials we supply and how they interact with different methods of processing.
• Excellent fault-finding skills to determine whether any potential application problem is material or machinery based.
• Excellent communication skills with the ability to manage challenging customer interactions.
• Willingness to spend time away from home on customer visits both locally and internationally as required to fulfil the role.
• Ownership of the trials assigned and managing the full process, within the companies production process and through to customer line approval.

Desirable

• A good understanding of flexible packaging materials and their associated application.
• Good communication skills at all levels (customers and colleagues / peers)
• Technical / engineering qualification preferably degree standard.

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